Learning Management Systems Administrator

Overview

The Learning Management Administrator is responsible for the day-to-day administration, configuration, and optimization of the organizations Learning Management System (LMS). This role ensures accurate and audit-ready training records, supports compliance requirements, coordinates instructor-led and system-delivered training, and partners with cross-functional teams to deliver effective learning operations. The administrator will routinely work with Cornerstone, ATICTS, Skills Reporter Tool (SRT), other learning related systems to support a high-volume training environment across multiple shifts and worksites. This role is onsite in the Groton shipyard location.

Compliance & Training Governance

Administer and maintain the LMS platform to ensure system stability, accurate data integration, and timely processing of training completions.

• Configure and maintain learning assignments, curricula, certifications, and learning paths.
• Manage user roles, permissions, and system access across departments.
• Troubleshoot and resolve escalated LMS issues, including discrepancies in transcripts, pre‑certification validations, or missing completions.
• Schedule and coordinate training sessions based on forecasted demand and emergent requests.
• Oversee new‑hire training scheduling and track completions throughout the LMS and related systems.
• Maintain weekly training schedules and process completions from classroom rosters, including manual entries for competencies when required.
• Validate training data accuracy across multiple systems (Cornerstone, SRT, ATICTS), ensuring alignment and audit‑ready documentation.
• Monitor mandatory training records, prepare reports, and support internal/external audit activities.
• Collaborate with Compliance, HR, Legal, and Operations teams to meet regulatory requirements.
• Investigate and resolve training discrepancies or data issues, applying QA checks to ensure accuracy.
• Coordinate instructor-led training logistics, including instructor scheduling, room reservations, conflict prevention, and utilization management.
• Coordinate and dispatch training‑related communications via Outlook, Teams, and other channels.
• Assign certifications as part of completion process when applicable.
• Manage large scheduling projects including coordinating completions and documentation for multiple facility locations.

User Support & Issue Resolution

• Provide responsive support to LMS users, including employees, managers, and instructors, via Outlook, Teams, phone, and in-person interactions.• Troubleshoot issues related to system access, enrollments, and course completions.• Resolve technical support and collaborate with technical partners when escalations are required.

Process Improvement

• Lead LMS process-improvement initiatives.• Develop, update, and maintain standard operating procedures (SOPs), & MDD’s.• Identify opportunities to streamline workflows and support system enhancements, partnering with internal teams to implement changes.• Exercise sound judgment and work independently within established guidelines.

Required Qualifications

• Bachelor’s Degree in Human Resources Management or related field.• 3–4 years of experience in LMS administration and training operations within a manufacturing or similarly structured environment.• Hands-on experience with Cornerstone On Demand, ATICTS, and SRT, including managing data validation and training workflows.• Experience with MS Outlook and cross-platform communication (Teams, email, in-person).• Intermediate Excel proficiency, including VLOOKUP, MATCH, Pivot Tables, data validation, and template creation for real‑time scheduling and reporting.

Preferred Qualifications

• 3–4 years of experience coordinating training programs in highly regulated or compliance‑driven environments.• Previous experience with Electric Boat business systems, including Cornerstone, ATICTS, and SRT.• Demonstrated administrative experience in Cornerstone and Skills Reporter Tool.• Intermediate to advanced Excel capability (dashboards, enhanced reporting, visualization tools, macros/VBA preferred).• Experience with HRIS platforms • Project management experience.

Skills

• Excellent customer service and client support skills
• Aptitude to learn software, operating systems, and applications
• Able to multi-task in a complex, dynamic environment
• Strong organizational skills and ability to quickly prioritize