Financial Services Representative

The law office of Kaufman Dolowich is seeking a Financial Services Representative to join our dynamic team! This individual will develop and execute strategies on collections, through collaboration with our client service teams while resolving any payment disputes or issues. This fully remote position will work closely with attorneys, staff and clients.

Responsibilities and Duties

• Review and reconcile billing, AR, WIP data to identify discrepancies, assess risk, and support collections
• Develop and implement collection strategies to improve cash flow and reduce outstanding receivables
• Communicate with clients regarding outstanding invoices, payment status, and billing inquiries
• Investigate and resolve billing issues, payment disputes, and account variances
• Monitor electronic billing submissions and prepare AR and collections reports
• Maintain accurate account records, collection notes, and follow-up activities
• Negotiate payment arrangements and escalate issues as needed in accordance with firm policies
• Collaborate with management and internal stakeholders to improve processes and support departmental initiatives
• Perform additional duties and special projects as assigned

Qualifications and Skills

Bachelor’s degree and/or equivalent experience with college-level accounting coursework

At least 3 years of collections experience in a professional services firm

Experience with insurance carriers and knowledge of SIRs/deductibles strongly preferred

Experience with BillBlast and Aderant highly preferred

Strong attention to detail, ability to work independently, and excellent follow-through

Strong analytical skills; intermediate Excel skills (V-Lookup, Pivot Tables) required

Excellent communication skills and the ability to interact with attorneys, staff, and clients

Strong ability to multi-task, prioritize, and manage competing deadline

Expected Salary Range: $65,000 - $85,000

Please note that the stated salary range is an estimate and does not guarantee a specific offer. Actual compensation will be determined based on market location, as well as the candidate’s experience, skills, and job-related qualifications. Base salary represents just one component of the comprehensive Total Rewards package offered by Kaufman Dolowich.