Commission Analyst I

Overview

Calculates and analyzes commissions and compensation for multiple Western & Southern Financial Group business units requiring a basic understanding of multiple systems and compensation structures. Responsible for the analysis of a range of items with impacts to commission and compensation exceptions and adjustment processing. Serves as a back-up for critical functions and completes special projects as assigned by management.

Responds to inquiries and acts as a point of contact for internal and external parties, providing excellent customer service. Resolves open/aged items through proper research and communication. Works independently with minimal supervision, escalating issues to management when appropriate and updating Manager on a regular basis.

Responsibilities

What you will do

Provides prompt and accurate customer service to internal and external customers.

Processes commission payments, reviews statements and releases payments.

Performs daily verification and review of commissionable activities and reporting, working with IT and shared services as needed.

Resolves commission issues, questions and complaints by telephone or written correspondence through gathering, researching and analyzing policy information.

Acts as a liaison for hierarchy setups, contract setups and quality review of licensing activities.

Processes incentive programs, including commission adjustments, production bonus and advances.

Assists Licensing Department and New Business as needed with inquiries from agents and internal customers regarding commissions and contracting.

Initiates process to obtain beneficiary information ensuring continued commission payment for deceased producers.

Assists with procedure redesign and implementation of compensation plan changes.

Provides feedback for automating and streamlining Commission department processes while maintaining the integrity and usefulness of such processes.

Supports audit requests from internal and external partners. Delivers timely and thorough supporting documentation and calculations for commission payments.

Assists with tax, benefit and reporting requests.

Updates systems and processed payments related to debit balances and collection efforts.

Acts as a department representative when needed.

Interacts with managers and team members on various Commission department issues.

Serves as a backup for critical functions for other desks within the Commission department.

Performs other duties as assigned.

Complies with all policies and standards.

High School Diploma Or GED - Required

Bachelor's Degree Or commensurate experience within financial services - Preferred

Proven experience managing multiple priorities within a fast-paced environment. - Required

Demonstrated experience successfully handling confidential information. - Required

Demonstrated experience working effectively within a team and of going above and beyond the call of duty to assist team members. - Required

Experience in the financial services industry. - Preferred

Experience working with commissions, reconciliations, general ledgers and financial reports. - Preferred

Proven strong analytical skills, including demonstrated experience identifying, quantifying and providing effective resolutions to problems. - Preferred

Demonstrated strong understanding of business math with a high comfort level of working with numbers. - Required

Demonstrated excellent organizational skills and strong attention to detail. - Required

Proven ability to grasp new products, concepts and procedures. - Required

Proven examples of handling difficult situations while maintaining productive working relationships. - Required

Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Ability to prepare correspondence, reports and forms using a prescribed format. - Required

Working knowledge of Microsoft Office products. - Required

Work Setting/Position Demands

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.

Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.

Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.

Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.

Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions

Performs substantial movement of wrists, hands, and fingers for continuous computer work.

Extended hours required during peak workloads or special projects/events.

Travel Requirements

None