IT Support Technician

We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canada's Best Managed Companies 8 years running and holding the Trucking HR Canada Top Fleet Employer distinction for 9 years in row. We are currently recruiting for an IT Support Technician at our Head Office in Sherwood Park . The IT Support Technician reports directly to the IT Manager.

This position is responsible for assisting users who are having problems in their day-to-day operations including infrastructure, telephone and software systems. Additionally, this position plays a key role in supporting the strategic, technical and management initiatives while at the same time working on IT projects. Pay, Benefits, and Perks Competitive wages 3 weeks paid vacation Employer paid benefits program starting immediately upon hire Company Matching RRSP Program starting immediately upon hire Our ideal candidate 2-5 years of related experience Certificate, diploma, or degree in a related field Expert level Microsoft technologies and software, VMWare, network infrastructure, VOIP Experience with Axon, Samsara, or related software an asset Knowledge of the trucking industry is an asset Valid drivers licence Job Duties Contribute to the goals of the IT team by providing support where required Maintain the security, stability and performance of the company's network Coordinate maintenance schedules according to the impact on the business Collect data, organize and maintain technical documentation Record all incident-related actions and follow up with users Address outages in a timely and effective manner Maintain relationships with information technology partners; Contribute to the improvement of the department's processes and technologies Compile data for reports, spreadsheets, audits and department statistics Provide support for training and new employee orientation Perform assigned tasks in accordance with the Caron quality management system and production standards required by the Company and the industry as a whole We thank all applicants for their interest in joining Caron Transportation Systems, however only those being considered for an interview will be contacted.

Caron Transportation Systems is committed to employment equity. We encourage applications from former & current military members, women, Indigenous peoples, persons with disabilities, and members of visible minorities.