Order Management and Fulfillment Coordinator

Location: CAN03: Carrier-Charlotte, 9701 Old Statesville Road, Charlotte, NC, 28269 USA

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

Lead site order management by aligning SIOP, Sales, and factory operations to deliver customer commitments. Drive cross-functional collaboration, resolve delivery exceptions, and maintain accurate backlog, OTD, and revenue reporting. Build strong partnerships across teams and sites to achieve shared business objectives.

Key Responsibilities

• Develops strategies for materials planning and SIOP.
• Responsible for the development of standardized processes within materials planning and SIOP in order to optimize the utilization of business resources and meet customer expectations for delivery.
• Responsible for the development of indicators that enable visibility to short and long-term market trends and demand.
• Identifies appropriate demand streams and establishes data relationship linkages.
• Works with product development leaders and sales and marketing teams to develop demand forecasts.
• Responsible for planning capacity and fulfillment demand with plant manufacturing operations.
• Works with manufacturing team and develops monthly production volume planning using the business forecast, inventory position, actual customer orders, and the defined capacity parameters.
• Identifies and develops new technologies to improve materials planning and SIOP capability, sustainability, and reliability.
• Responsible for tracking appropriate metrics to drive results and continuous improvement.
• Responsible for the development of processes and plans to improve supply capabilities.
• Establishes clear and robust metrics to measure progress through process improvements for SIOP.

Role Purpose

Delivery Commitments: Align orders with capacity and material availability. Coordinate across Sales, Planning, Materials, and Operations to resolve constraints, clear holds, and protect customer commitments.

Exception Management: Lead daily OTD and past-due reviews, align stakeholders on recovery plans, and drive actions to closure with clear ownership and accountability.

Performance & Revenue: Own site OTD and backlog reviews. Partner with Finance and cross-functional teams to track revenue, identify risks, and drive recovery opportunities.

Data & Continuous Improvement: Maintain master report accuracy, commitment dates, and reason codes. Support automation, standardization, and site improvement initiatives in collaboration with other teams.

Required Qualifications

Bachelor’s Degree

3+ years of Working with Excel and Project Management.

Preferred Qualifications

Leadership & Analytical Skills: Analyze OTD, past-due backlog, and revenue variances to identify root causes and drive corrective actions. Lead cross-functional reviews, establish clear ownership, and follow through to resolution.

Operational Experience: Experience managing manufacturing orders, backlog, and delivery commitments. Working knowledge of SIOP, capacity planning, material availability, and order scheduling, with the ability to maintain accurate order, shipment, invoice, and commitment-date data.

Collaboration & Teamwork: Demonstrated ability to work effectively across functions, sites, and levels of the organization. Strong communication, relationship-building, and problem-solving skills, with a proactive, team-oriented approach focused on shared goals, transparency, and accountability.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including

Health Care Benefits: Medical, Dental, Vision; Wellness incentives

Retirement Benefits

Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 26 October 2026

Job Applicant's Privacy Notice

• Please click on the link to review the Job Applicant Privacy Notice.
• Use of AI
• Technology-enabled tools may support parts of the recruitment process, with oversight by people.