IT Business Relationship Manager

Location: NLD4083: Waalhaven Oostzijde 85, Rotterdam, 3087 BM, Netherlands

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the Role

For the Global Containers division (Transicold ltd.) based in Rotterdam, The Netherlands, we are seeking an experienced IT Business Relationship Manager (IBRM) who will serve as the strategic link between business stakeholders and the IT organization.

In this highly visible position, you will drive digital transformation initiatives, manage business-critical applications, and lead the ongoing evolution of our e-commerce ecosystem.

You will partner closely with stakeholders across Sales, Marketing, Aftermarket, Customer Service, Operations, and IT to identify opportunities, gather requirements, and deliver technology solutions that improve business performance and enhance the customer experience.

A key focus of this role is supporting and optimizing Carrier’s e-commerce platforms, digital customer journeys, and enterprise applications while ensuring strong alignment between business objectives and technology strategy.

Key Responsibilities

Business & IT Partnership

• Serve as the primary liaison between business stakeholders and IT teams.
• Build strong relationships across the organization and maintain a deep understanding of business priorities and processes.
• Translate business requirements into actionable IT initiatives and technology roadmaps.
• Represent business needs within IT governance, planning, and development forums.
• Support strategic decision-making through evaluation of business cases, risks, costs, and benefits.
• Contribute to the prioritization of projects and digital investments.

Project & Application Management

• Lead and coordinate IT projects involving internal and external resources.
• Oversee system implementations, upgrades, enhancements, and change initiatives.
• Monitor project progress and support issue resolution.
• Facilitate User Acceptance Testing (UAT) and deployment activities.
• Drive continuous improvement of business processes and systems.
• Manage enhancement requests, incidents, and bug fixes through platforms such as ServiceNow and JIRA.

E-Commerce Leadership

• Develop and execute e-commerce strategies aligned with business objectives.
• Drive initiatives that enhance online sales, customer engagement, and digital capabilities.
• Collaborate with business and technical teams to optimize website functionality and user experience.
• Ensure product information, pricing, promotions, and content are maintained accurately.
• Identify opportunities to improve digital customer journeys and conversion rates.
• Monitor e-commerce trends, competitor activities, and emerging technologies.

Digital Marketing & Analytics

• Support SEO, SEM, and broader digital marketing initiatives.
• Analyze website performance, customer behavior, and sales trends.
• Develop KPI dashboards and reporting solutions using Power BI.
• Translate data insights into actionable recommendations.

Required Qualifications

• Bachelor's or Master's degree in Information Technology, Business Administration, Computer Science, or a related field.
• Minimum 5 years of experience in IT project management, preferably within Agile environments.
• Minimum 5 years of hands-on experience with Salesforce platforms.
• Minimum 5 years of experience working with e-commerce platforms such as Shopify and Salesforce Commerce solutions.
• Minimum 2 years of experience working with Artificial Intelligence (AI) technologies and applications.
• Experience with enterprise applications such as ERP systems (SAP, JDE, BAAN), Product Information Management (PIM), Product Lifecycle Management (PLM), Power BI, and related digital platforms.
• Experience managing cross-functional projects involving both technical and business stakeholders.

Language Requirements

Native-level English or C1 (Advanced) proficiency.

Dutch language is a plus.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 working days from Job Posting Date.

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• Use of AI
• Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Pay Range

€ 67.500,00 - € 134.500,00