Senior Program Manager

About the Role: CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Senior Program Manager join our global account team, based in London. As a CBRE Senior Program Manager, you will be responsible for facilitating complex cross-functional programs. This job is part of the Program Management function. They are responsible for the creation and delivery of strategic programs representing major client initiatives. Our Four Strategic Pillars:

• Provide the best buildings at the most competitive costs
• Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand
• Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently
• Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk What Success Looks Like:
• Client leadership hears about construction impacts from us first and in advance, with a clear view of what each one means for colleagues. Nothing reaches the business as a surprise.
• Every landlord activity affecting the building has a known program, a named owner, and an agreed mitigation, tracked in a live log and followed through to close.
• Disruptive works are timed and mitigated to protect colleagues' day to day experience, and the client's right to quiet enjoyment of the premises is understood and represented in every conversation with the landlord. Where disruption cannot be avoided, ensure clear communication is provided to the business.
• Everyone involved, across Project Management, the landlord, and FM Operations, knows who owns what. Questions get answered and actions get closed.
• The new floors move from Design and Construction to FM with services mobilised, documentation complete, and no open readiness gaps at go live.
• Colleagues moving onto the new floors have a frictionless first day, and the client's leadership sees the handover as a success.
• Understanding on how construction and project decisions land on the people using a building, and who can communicate that clearly at every level. What You'll Do: Landlord and construction interface
• Act as the single point of contact between the client, the landlord, and landlord contractors on all construction activity affecting the occupied building.
• Proactively gather program, sequencing, and access information. Challenge gaps and press for clarity where it is missing.
• Assess and communicate the operational impact of works, including noise, vibration, access, service interruptions, and colleague experience, in plain language and ahead of time.
• Influence outcomes such as the timing of disruptive works, mitigation measures, and communication plans, even where CBRE holds no contractual authority.
• Keep a live risk and issues log for all landlord activity, with owners, actions, and dates, and follow every item through to close. Program leadership
• Oversee large cross-functional projects or programs from end to end using a formal process.
• Ensure that all functions remain on schedule and any issues get escalated and resolved so that the program gets completed on time.
• Create & distribute routine PMO reports, which include status reports and updated Gantt charts.
• Work with key stakeholders to develop solutions and guide project teams throughout delivery.
• Report on workstreams' daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
• Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals. Communication and stakeholder management
• Manage internal and external relationships in support of programs.
• Communicate difficult and complex ideas with the ability to influence.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view. What You'll Need:
• Bachelor's Degree preferred with 12+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. PgMP or PMP certifications preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Proven experience facilitating the mobilisation, operational readiness, or the transition of new or refurbished workplace space into live operation, including handover, snagging, and defects management.
• Experience working alongside landlords, managing agents, and construction teams in occupied buildings, and representing the occupier's interests during base building or fit out works.
• Experience working with local councils on construction matters such as noise, permitted working hours, and other restrictions on works.
• Working knowledge of how operational input during design shapes long term workplace performance.
• Background across integrated hard and soft services or workplace experience. Hospitality or customer facing leadership is highly valued.
• Understanding of workplace wellbeing foundations, such as the WELL Building Standard from the International WELL Building Institute and how workplace effectiveness if measured via Leesman.
• Proven ability to influence outcomes in a matrix environment where day to day control sits with Project Management, the landlord, or FM Operations.
• Experience communicating with C-suite and legal teams about the impact of third party actions on colleagues and on the client's right to quiet enjoyment of the premises.
• IOSH Managing Safely or an equivalent health and safety qualification is desirable.
• Deep knowledge of process based methodologies. Six Sigma, Kaizen, PRINCE2, or another agile certification is preferred.
• The innovative mentality to develop methods that go beyond existing solutions.
• Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with an advanced inquisitive mindset.
• Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.