- Role Purpose: Leads enterprise network engineering & advanced operational support across routing, switching, circuits, WAN, LAN, wireless, SD-WAN and network security components to ensure high availability, optimized performance and secure network connectivity across customer and internal environments.
- Key Responsibilities:
- Leads design, configuration, deployment and optimization of network infrastructure, routing policies and segmentation.
- Performs advanced troubleshooting, problem management, RCA, performance optimization and escalations handling.
- Supports network upgrades, migrations, patching, software upgrades, capacity management and resilience improvements.
- Implements network security controls, ACLs, firewall policies, zero trust segmentation and access governance.
- Ensures end-to-end network observability, monitoring integration and proactive detection of performance degradation.
- Creates and maintains network architecture documentation, operational runbooks and engineering standards.
- Provides technical SME support for new solutions / presales sizing and infra transformation initiatives.
- Manages order entries for circuit designs, documentation, perform network equipment investigations, order management for circuits.
- Key Performance Indicators (KPIs):
- Network availability and performance SLA adherence
- MTTR & incident resolution effectiveness
- Network change success rate
- Network optimization gain metrics (latency, throughput, packet loss reduction)
- Control / policy compliance and standardization adoption
Reduction in repeat network
Job description provided by CBTS.
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