Product Client Success Manager (Fraud/Payments)

Location: Virtual, USA

Salary range is

$78,555.51 - $120,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.

Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.

We're looking for a Product Client Success Manager who brings deep fraud expertise, thinks critically, and is comfortable operating in ambiguity. In this role, you will focus on CCC's fraud and investigative solutions, partnering with carriers to drive adoption, improve fraud identification workflows, increase SIU effectiveness, and help customers realize measurable business outcomes.

Key Responsibilities

• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers
• Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations
• Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness
• Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies
• Support implementation, optimization, and expansion of fraud use cases across customer organizations
• Analyze customer usage data and identify opportunities to improve adoption and outcomes
• Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives
• Standardize fraud-focused playbooks, best practices, enablement materials, and success metrics