European Key Account Manager

Location: London, United Kingdom

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Job Details

About the Role

We are looking for an experienced European Key Account Manager to support Alloga, Cencora’s 3PL business in Europe, helping to develop and manage strategic customer relationships across multiple European markets.

This is a commercially focused role with responsibility for building long-term customer partnerships, identifying opportunities for growth and helping to deliver a consistent approach to strategic account management across Europe. You will bring together local market teams, European leadership and specialist functions to understand customer priorities and deliver solutions that create value for both our customers and our business.

You’ll work with stakeholders across different countries and functions, developing strategic account plans, supporting renewals and expansion opportunities, and helping customers access the breadth of Alloga’s healthcare and pharmaceutical logistics capabilities.

Key Responsibilities

• Manage and develop a portfolio of strategic European customer accounts across multiple markets.
• Build trusted relationships with customer stakeholders across areas such as procurement, supply chain, quality, regulatory, finance and leadership.
• Develop and deliver strategic account plans covering customer priorities, growth opportunities, risks, renewals and opportunities to add value.
• Identify and develop cross-sell, up-sell and account expansion opportunities, based on customer needs and commercial priorities.
• Lead and support commercial activity relating to renewals, tenders and contract expansions, with appropriate consideration of pricing and margin.
• Coordinate activity across operations, quality, finance, legal, IT, regulatory, customer service and other relevant teams to provide customers with a joined-up experience.
• Establish effective account governance through regular customer reviews, performance discussions, opportunity management and appropriate escalation of risks or issues.
• Maintain accurate account, opportunity and renewal information within Salesforce and contribute to regional business reporting.
• Work closely with European market and commercial teams to ensure customer strategies are commercially appropriate and operationally achievable.
• Identify opportunities to grow existing customer relationships, services and solutions across European markets.
• Represent customer priorities, opportunities and market insights within European commercial and account forums.
• Build effective relationships across a matrix organisation, bringing teams together around shared customer and commercial objectives.
• Share best practice and help strengthen strategic account planning, commercial awareness and customer engagement across the wider team.
• .

Skills & Experience Required

• Strong experience within Key Account Management, Strategic Account Management, Commercial Management, Customer Leadership or a similarly relevant role.
• Experience managing complex, high-value customer relationships, particularly where multiple stakeholders, functions or markets are involved.
• Experience developing existing customer relationships through areas such as renewals, account expansion, cross-selling, tenders or commercial negotiations.
• Ability to develop and deliver effective strategic account plans.
• Strong commercial understanding, with experience of areas such as revenue growth, pricing, margin management, pipeline management or commercial governance.
• Strong relationship-building, communication, influencing and negotiation skills.
• Comfortable working with stakeholders at different levels, both internally and externally.
• Ability to collaborate effectively across different countries, functions and teams within a matrix organisation.
• An organised approach to account planning, reporting, risk management and following through on commitments.
• Ability to understand customer needs and translate them into clear priorities and opportunities.
• Experience within healthcare, pharmaceuticals, pharmaceutical logistics, 3PL, supply chain or another regulated or complex service environment would be advantageous, but is not essential.
• Relevant higher education, professional qualifications or equivalent practical experience would be beneficial.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Additional Locations: Illescas, Spain, NCEE > Germany > Werne > Eichenbusch