Senior Business Operations Analyst - Northern Outreach& Virtual Care

The Northern Outreach and Virtual Care Program is seeking a full time permanent, highly motivated and experienced Senior Business Operations Analyst.

The CAMH Northern Outreach and Virtual Care Program is focused on improving access to care, capacity building and the equitable distribution of care to patients and providers within the mental health and addictions system. This emerging area of practice presents a significant opportunity for improving access to Mental Health and Addictions services, both in remote and urban settings.

Reporting to the Manager, the Northern Outreach and Virtual Care Program is seeking a full time permanent, highly motivated and experienced Senior Business Operations Analyst who will be supporting data analysis, reporting and operations across the Psychiatry Partnerships with Northern Communities at CAMH and network level portfolio (PPNC). Responsibilities include data and financial analysis supporting program planning, quality improvement projects, statistical trending clinical reporting, and billing support.

This role will also play a pivotal function in maintaining a positive and responsive relationship with all collaborating stakeholders and ensuring communications are addressed promptly and effectively in alignment with PPNC’s high-quality service standards.

Designs, maintains, and updates program databases; performs ongoing data entry and quality checks.

Analyzes and interprets data to support program planning, clinical activity reporting, financial analysis, and operational decision-making.

Completes regular and ad hoc reporting, including variance analysis, quarterly forecasting, month-end and annual reporting for PPNC at CAMH and across the PPNC Network including production of data visualizations (tables, figures, dashboards) to communicate insights effectively.

Designs, administers, and analyzes surveys to support operational planning.

Develops new performance metrics, including data definitions, collection methods, and implementation processes.

Analyze operational processes to identify inefficiencies and support quality improvement initiatives.

Manages operational planning tools such as work plans, GANTT charts, QPERs and schedules.

Supports execution of operational plan activities and drafts communications related to network initiatives.

Tracks physician activity using billing data to support transfer payments from the PIC office.

Maintain financial documentation, billing protocols, and databases to support accurate and efficient program operations.

Prepares confidential information such as monthly stipend invoices, historical summaries, NPOP compensation files, visa reconciliations, procurement and purchase orders.

Initiate, process, and track vendor and partner payments through purchase orders in collaboration with CAMH Procurement.

Ensure program activities comply with organizational policies, procedures, and Ministry guidelines.

Coordinate meetings and conferences for the PPNC Network, including agenda development, meeting logistics, and minute-taking.

Collaborate with senior leadership and internal and external stakeholders to support program objectives, identify risks, and facilitate operational improvements.

Management of network records, inboxes, legal agreements, and organizational files.

Provision of administrative support to senior leadership.

Perform work in accordance with applicable revisions to the Occupational Health and Safety Act and Regulations, professional standards and guidelines, and corporate and departmental policies and procedures.

Maintain a work environment that embraces diversity and is free from harassment and discrimination.

Model and promote the principles and values of integrity, competence, responsibility, respect, and trust.

Perform cross-functional and other duties as assigned and/or requested.

The ideal candidate will possess a University Degree in Business or a related field. Minimum three (3) years of program analysis or related experience is required with a strong preference given to experience in healthcare or public sector environments. Prior experience with quality improvement initiatives and data related requests and a proven ability to operate in a highly demanding environment is required. The incumbent will have strong communication and relationship building skills with previous experience working in an operational analysis capacity.

High proficiency in SharePoint, Excel, Word, Outlook, PowerPoint, and REDCap is required. Bilingualism (French/English) or proficiency in a second language would be an asset.

Excellent interpersonal, written and verbal communication, organization skills and the ability to work effectively in a fast-paced dynamic team environment with minimal supervision are required. You will have sound analytical and problem-solving skills and must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You have attention to detail, appropriate business etiquette, and good judgment in handling matters of a confidential nature.

You have proven ability to work with various inter-professional teams and hold yourself to a high level of professionalism. You demonstrate sound judgment, the ability to interpret and apply policies and procedures, work as part of a team and handle matters of a confidential nature responsibly and with tact.

You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site.

Compensation & Benefits

• Hiring Salary Range: $71,460.03 – $89,325.04 per year (based on qualifications and experience)
• Full Salary Range: $71,460.03 – $107,190.05 per year (reflecting potential growth within the role)
• CAMH Benefits Package: Includes extended health and dental coverage, HOOPP defined benefit pension plan, paid vacation and sick leave, and professional development opportunities.

This role offers job stability, career development, and the chance to contribute to meaningful healthcare initiatives that improve patient and community well-being.

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.