Business Operations Administrator

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community.

Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office for Students with Disabilities (OSD) works to support networks, schools, and families with all issues related to special education including instruction, interventions, and legal and compliance support. OSD provides the tools and resources to ensure that all diverse learners receive a high-quality public education that prepares students for success. Diverse Learners in our district refers to students with Individualized Education Programs (IEPs) and 504 Plans. OSD supports networks, schools, and families with all issues related to special education, including instruction, interventions, and legal and compliance support.

Job Summary

Reporting to the Director of Business Operations, the Business Operations Administrator leads and facilitates the operational workflows to ensure OSD procedures, standard operating procedures (SOPs), and compliance standards are continuously maintained. This role partners with OSD leadership to develop and implement data-informed marketing and communications campaigns that champion institutional values, articulate core vision, and showcase overarching district milestones. This is an exempt position that is paid on a salary basis.

The Business Operations Administrator will be held accountable for the following responsibilities:

Leads the operational workflow to execute the update of OSD procedures, SOPs, and communications, ensuring continuous district compliance, streamlined cross-functional workflows, and the timely resolution of administrative bottlenecks across all school-support initiatives

Supervise, develop, and manage the performance of a team of direct reports, driving professional growth, ensuring project deadline adherence, and tracking key metrics for OSD

Lead targeted, data-informed digital marketing initiatives and social media messaging for OSD, in alignment with special education regulations; evaluate marketing campaign effectiveness, adjusting strategies to reach target goals, assessing special education market trends, compliance standards, and institutional priorities to advance organizational objectives

Collaborate across multi-functional CPS teams to maintain currency across public communications, training manuals, and digital engagement channels

Partner across OSD departments to execute targeted recruitment campaigns, enhance retention strategies, and establish robust operational frameworks

Administer fiscal allocations and operational frameworks to support OSD initiatives

Other duties and workstreams as assigned

In order to be successful and achieve the above responsibilities, the Business Operations Administrator must possess the following qualifications:

Education Required

Bachelor’s degree from an accredited college or university

Master’s degree preferred

Experience Required

• Minimum of five (5) years of experience supporting program operations
• Minimum of three (3) years of experience leading multi-channel digital marketing, social media strategies, and public messaging campaigns
• Related experience within a school district, large public institution, or special education context preferred

Knowledge, Skills, and Abilities

• Ability to work effectively in a culturally and educationally diverse environment
• Ability to quickly gain and leverage knowledge of Special Education policy and regulations to ensure full compliance across all messaging and initiatives
• Knowledge of public funding allocations, budget tracking, and financial compliance for promotional and workforce development programs
• Ability to analyze market data, campaign metrics, and audience engagement statistics to optimize digital marketing strategies and drive measurable results
• Advanced written and verbal communication skills to articulate complex district visions, translate policy into public facing content, and draft executive briefings
• Ability to continuously evaluate campaign performance, pivot strategies mid-stream based on data, and respond effectively to policy updates
• Ability to manage competing priorities, balancing urgent public communication needs alongside long-term workforce development initiatives in a fast paced public school system

Benefits

Health & Wellness: Your Care, Your Choice

CPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You'll have access to a variety of choices to best fit your needs:

Medical Plan Options

Pharmacy

Dental

Vision

Behavioral Health & EAP

Employee Wellness Program

Financial Security: Planning for Today and Tomorrow

We understand the importance of financial stability, which is why CPS offers strong retirement and savings options:

Basic Life Insurance

Life and Disability Insurance

Pension Plans

Supplemental Retirement Plans (403(b) and 457(b))

Flexible Spending Accounts (FSAs)

Spot Pet Insurance

Work-Life Balance: Supporting Your Personal and Professional Life

CPS values the well-being of its employees and offers competitive paid time off policies:

Paid Leave

Sick Leave

Vacation Days

Parental Leaves

Short-Term Disability

Religious Holidays

Leaves

Reference the Chicago Public Schools: A Comprehensive Benefits Overview or the benefits handbook for comprehensive details.

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions; however, all CPS employees must be residents of Illinois.