Location: Bengaluru, India
Job Title
Senior Analyst - Network Excellence & Optimization
Job Profile
Senior Analyst
Job Family
Provider Network Operations / Network Excellence & Optimization
Job Location
Bengaluru, India
Supporting Provider Network Operations Globally
Summary
Cigna Healthcare is seeking a highly analytical and detail-oriented Senior Analyst to join the Network Excellence & Optimization function. This role is responsible for driving operational excellence initiatives, process improvement, governance, reporting accuracy, controls, automation opportunities, and continuous improvement activities across Provider Network Organization.
The successful candidate will work closely with regional stakeholders to identify improvement opportunities, standardize processes, strengthen operational controls, enhance reporting quality, and support business transformation initiatives through data-driven decision making and automation.
Responsibilities
Operational Excellence & Continuous Improvement
- Identify operational inefficiencies, process gaps, bottlenecks, and risks.
- Facilitate process mapping and process redesign workshops.
- Maintain and improve Standard Operating Procedures (SOPs), process documentation, and operational controls.
- Support implementation of operational governance frameworks and performance management practices.
Reporting & Analytics
- Own quality assurance and validation of operational reporting and management information.
- Develop scorecards, KPIs, and performance tracking mechanisms.
- Conduct trend analysis and provide actionable recommendations to improve performance.
- Ensure reporting accuracy, consistency, and data integrity across multiple sources.
Project & Transformation Support
- Support strategic initiatives, optimization projects, and transformation programs.
- Coordinate cross-functional stakeholders and track delivery against milestones.
- Manage project documentation, issue logs, risks, actions, and benefit realization tracking.
- Assist with implementation of new operational capabilities and process changes.
Automation & AI
- Identify opportunities to automate manual activities and improve efficiency.
- Support development, testing, and deployment of automation and AI-enabled solutions.
- Document requirements and business processes to support automation initiatives.
- Promote adoption of digital tools, workflow solutions, and productivity technologies.
Governance & Controls
- Support control design and operational readiness activities.
- Monitor process compliance and identify control weaknesses.
- Track issues, corrective actions, and risk mitigation plans.
- Contribute to business readiness and operational governance activities.
Essential Functions
- Support the documentation, maintenance, and continuous improvement of operational processes and SOPs.
- Analyze operational data and reports to identify trends, risks, and improvement opportunities.
- Validate data, reporting outputs, and management information to ensure accuracy and consistency.
- Support governance, controls, and readiness activities through documentation, issue tracking, and monitoring.
- Coordinate with regional and cross-functional stakeholders to support successful project delivery.
- Assist in the identification, testing, and implementation of automation and AI-enabled solutions.
- Prepare reports, presentations, trackers, and performance summaries for management review.
- Contribute to continuous improvement initiatives that enhance operational efficiency, quality, and consistency.
Education
Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or a related discipline.
Professional Experience
- 3-5 years of experience in Operational Excellence, Business Operations, Process Improvement, PMO, Business Analysis, Quality Management, or Process Optimization.
- Experience within healthcare, insurance, managed care, TPA, or regulated industries preferred.
- Demonstrated experience improving business processes and delivering measurable operational benefits.
Preferred Certifications
Preference will be given to candidates holding one or more of the following certifications:
Process Excellence Certifications
Lean Six Sigma Green Belt (Preferred)
Lean Six Sigma Black Belt (Highly Preferred)
Lean Practitioner Certification
Certified Quality Improvement Associate (CQIA)
ASQ Certified Quality Process Analyst (CQPA)
ISO 9001 Internal Auditor
Automation & Digital Certifications
Microsoft Power Platform Fundamentals
Microsoft Power Automate Certification
Microsoft Copilot Certification
Technical Skills
Advanced Microsoft Excel
Power BI
PowerPoint
Microsoft Power Automate
Microsoft Copilot
Process Mapping Tools
Data analysis and visualization techniques
Key Competencies
Operational Excellence
Continuous Improvement
Problem Solving
Process Design & Optimization
Data Analytics
Root Cause Analysis
Quality Management
Critical Thinking
Stakeholder Management
Project Coordination
Change Management
Attention to Detail
Written & Verbal Communication
Success Profile
The ideal candidate is naturally curious, highly analytical, and passionate about process improvement and operational excellence. The successful candidate demonstrates strong attention to detail, a focus on data accuracy and quality, and the ability to work independently while managing multiple priorities. The individual will be expected to contribute to continuous improvement initiatives, support stakeholder engagement, and help deliver measurable operational improvements across a complex international environment.
Reporting
Reports To: Global Head of Network Excellence & Optimization
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Job description provided by Cigna.
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