Application Development Senior Manage - HIH - Evernorth

Location: Hyderabad, India

INTRODUCTION TO EVERNORTH

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

The Senior Manager Automation (Offshore) will lead the organization's Quality Engineering transformation by establishing enterprise-wide automation frameworks, cloud-native testing strategies, and continuous testing capabilities supporting AWS-based applications and platforms.

The role is responsible for defining automation architecture, driving innovation, establishing quality governance, mentoring engineering teams, and enabling high-velocity software delivery through DevOps and test automation.

This position combines technical leadership, architecture, delivery governance, and organizational transformation responsibilities.

Key Responsibilities

Automation Strategy

• Define enterprise-wide automation and quality engineering roadmap.
• Build and lead Quality Engineering Center of Excellence (QE CoE).
• Establish testing standards, governance models, and best practices.
• Drive transformation from traditional QA to Continuous Quality Engineering.
• Define automation maturity assessments across projects and business units.
• Architect reusable frameworks for Selenium / Playwright, API Testing, etc.
• Drive innovation using Generative AI and Autonomous Testing with Expected Use Cases like AI-Based Test Case Generation, Automated Script Creation, Self-Healing Frameworks etc.
• Establish strategies for Synthetic Test Data Creation, Environment Provisioning, Data Masking, Service Virtualization, Containerized Test Environments
• Own strategic vendor and partner governance, including commercial performance, service quality, accountability, and continuous value improvement.

Required Qualifications

16+ years of experience in Automation, Quality Engineering with at least 8 years in automation leadership role.

Required Skills

• Strong leadership, communication, and negotiation skills, with the ability to influence across all levels of the organization.
• Experience managing cross-functional Automation teams in an Agile environment.
• Expertise in automation framework development.
• Proven ability to drive large-scale automation initiatives for both UI and backend systems.
• Strong Agile experience with practical leadership in Scrum teams

Preferred Qualifications

• Experience with testing lifecycle.
• Exposure to cloud-native distributed systems (AWS).
• Experience of claims adjudication and claims lifecycle in healthcare.
• Experience coaching and mentoring teams in best practices for QA automation.

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.