Location: Bangaluru Karnataka India
TTS Analytics C10
What do we do?
The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.
ROLE DESCRIPTION
The role will be Spec Analytics Analyst 2 (C10) in the TTS Analytics team
The role will report to the AVP leading the team
The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders
Experience
Bachelor’s Degree with 3+ years of experience in data analytics or Masters Degree with 2+ years of experience in data analytics
Must have
- Identifying and resolving business problems (around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention) preferably in the financial services industry
- Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data
- Applying Predictive Modeling techniques for a wide range of business problems
- Working with data from different sources, with different complexities, both structured and unstructured
- Utilizing text data to derive business value by leveraging different NLP techniques
Good to have
Experience working with data from different sources and of different complexity
Skills
Analytical Skills
Proficient in formulating analytical methodology, identifying trends and patterns with data
Has the ability to work hands-on to retrieve and manipulate data from big data environments
Tools and Platforms
Proficient in Python/R, PySpark and related tools
Experience in Hive
Proficient in MS Excel, PowerPoint
Good to have
Experience with PySpark
Experience with Tableau
Soft Skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Be organized, detail oriented, and adaptive to matrix work environment
Job Family Group
Decision Management
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Job Family
Business Analysis
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Time Type
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Job description provided by Citigroup.
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