Business Enablement, Transformation and Data Privacy Senior Manager

• Location: Mississauga Ontario Canada
• Senior Vice President - Business Enablement, Transformation & Data Privacy
• Location: Canada

Role Overview

We are seeking an exceptional senior leader to help shape the future of Citi’s Data Transfer Office – an enterprise capability operating at the intersection of data, technology, regulatory compliance, business enablement, and operational excellence.

Reporting directly to the Head of Transfers Office Function, this role will serve as a key member of the Transfers Leadership Team responsible for driving enterprise transformation, simplifying complex regulatory and operational processes, and accelerating the evolution of our capabilities into an integrated, intelligence-driven platform.

The successful candidate will combine strategic vision with strong execution discipline, bringing the ability to influence senior stakeholders, challenge the status quo, solve complex enterprise problems, and deliver measurable business outcomes across a highly matrixed global organization.

This is a unique opportunity to play a leadership role in building one of the firm's next-generation capabilities, leveraging automation, advanced analytics, and AI to transform how regulatory and operational processes are executed at scale.

Key Responsibilities

Enterprise Transformation & Strategy

• Partner with the Function Head to define and execute the strategic roadmap for a rapidly evolving enterprise capability.
• Drive large-scale transformation initiatives that simplify processes, improve scalability, and enhance business experience across multiple stakeholder groups.
• Identify structural inefficiencies, organizational friction points, and technology gaps, and design sustainable solutions that deliver long-term value.
• Help shape the future operating model, governance framework, and technology strategy supporting the capability.

Business Enablement & Stakeholder Leadership

• Serve as a trusted advisor to businesses in solving complex structural problems and process bottlenecks related to privacy, data transfers, regulatory requirements, and operational processes.
• Partner closely with internal clients, businesses, and functional stakeholders to enable strategic initiatives while balancing regulatory, operational, privacy, and business objectives.
• Build trusted relationships with senior business leaders and act as a strategic advisor in navigating complex organizational, operational, data, and regulatory challenges.
• Influence decision-making and drive alignment across diverse stakeholder groups with competing priorities.
• Lead complex initiatives requiring coordination across multiple businesses, regions, and functions.
• Translate strategic objectives into actionable plans, ensuring strong adoption and measurable outcomes.

Technology, Data & Intelligent Automation

• Partner closely with Product and Technology leaders to drive platform modernization, workflow optimization, and digital transformation.
• Champion the use of AI, automation, advanced analytics, and intelligent decision-support capabilities to improve efficiency and effectiveness.
• Drive business requirements, prioritization, and execution of strategic technology investments.
• Promote data-driven decision-making through enhanced reporting, metrics, and operational intelligence.

Operational Excellence & Execution

• Establish a culture of accountability, continuous improvement, and disciplined execution.
• Drive resolution of complex cross-functional challenges requiring executive judgment and influence.
• Leverage metrics, root-cause analysis, and operational insights to improve process performance and control effectiveness.
• Ensure key strategic initiatives are delivered within established timelines, risk tolerance, and business objectives.

Leadership & Talent Development

• Build and lead high-performing global teams.
• Develop future leaders through coaching, mentorship, and talent planning.
• Foster an environment that encourages innovation, ownership, collaboration, and continuous learning.
• Champion a culture focused on client experience, operational excellence, and business impact.

Candidate Profile

The successful candidate will demonstrate

• 15+ years of leadership experience in business transformation, strategic execution, technology-enabled operations, regulatory programs, enterprise services, or large-scale change management.
• Proven track record leading complex, cross-functional transformation initiatives with enterprise-wide impact.
• Exceptional executive presence and ability to influence senior stakeholders across large global organizations.
• Strong systems-thinking capabilities with the ability to connect business strategy, process, technology, data, and organizational design.
• Demonstrated success driving modernization through automation, digital transformation, AI, or advanced analytics initiatives.
• Outstanding problem-solving skills with the ability to operate effectively in highly ambiguous environments.
• Experience managing large-scale programs involving multiple stakeholders, competing priorities, and significant organizational complexity.
• Strong commercial mindset with a focus on business outcomes, simplification, scalability, and user experience.
• Demonstrated experience partnering with and supporting internal clients, businesses, and functional stakeholders to deliver strategic outcomes while balancing regulatory, operational, and commercial objectives.
• Strong ability to navigate complex regulatory, data, privacy, technology, and operational environments and translate requirements into scalable business solutions.
• Experience working across business, technology, risk, legal, compliance, privacy, and operational functions to drive enterprise-wide outcomes.
• Experience within financial services, technology, operational risk, privacy, data governance, outsourcing, regulatory, or other highly regulated environments is advantageous.

What Success Looks Like

Success in this role will be defined by the ability to:

• Deliver measurable simplification across complex regulatory and operational processes.
• Accelerate adoption of automation, AI, and intelligent workflows that improve efficiency and decision quality.
• Strengthen connectivity across business, technology, and control functions.
• Build scalable operating models capable of supporting future growth and regulatory expectations.
• Drive meaningful improvements in stakeholder experience, execution speed, risk management, and operational resilience.
• Establish trusted partnerships with internal clients and business stakeholders, enabling regulatory, privacy, and governance requirements to be embedded seamlessly into business processes.
• Establish the capability as a strategic enterprise platform that delivers insight, intelligence, and business value beyond traditional workflow execution.

Education

Bachelor's/University degree, Master's degree preferred

Job Family Group

Data Governance

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Job Family

Data Privacy & Data Transfers

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Time Type

Full time

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Primary Location Full Time Salary Range

$141,600.00 - $212,400.00

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Most Relevant Skills

Controls Management, Digital Skills (Including AI), Escalation Management, Laws and Regulations, Policy, Procedure, and Regulation, Process Execution, Program Management, Regulatory Management, Risk Management Culture, Risk Management Lifecycle.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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