Chief of Staff I&T Technology Services Officer

• Location: Charlotte-Mecklenburg Government Center
• Department: Innovation and Technology Department
• Salary: $145,541.00 - $209,213.74 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

Position Title: Technology Services Officer

Working Title: Chief of Staff

The Chief of Staff is a senior leadership role that serves as the right hand to the Deputy Director of Innovation and Technology in driving operational alignment, strategic execution, and cross-functional coordination across the department. This role helps translate executive priorities into actionable plans, ensures key initiatives move forward, and provides the structure, communication, and follow-through needed to support department-wide execution.

The Chief of Staff serves as a trusted partner to the Deputy Director and a key connector across Innovation and Technology divisions, City departments, external partners, and vendors. The role provides leadership for special projects, executive communications, budget and procurement coordination, and partnership support, while ensuring the Deputy Director has the information, insight, and operational support needed to make timely decisions.

Key Responsibilities