Emergency Communications Technology Analyst

Are you an agile technology professional looking to apply your technical problem-solving skills in a mission-critical public safety environment? As an Emergency Communications Technology Analyst with Edmonton Fire Rescue Services, you will oversee end-to-end technical administration, solution delivery, and modernization for public safety communications and alerting infrastructure. Serving as a key technical authority, you will manage radio encryption and subscriber networks, station alerting systems across 30+ fire stations, and mission-critical dispatch consoles.

Your daily work bridges the gap between emergency calls and frontline response, ensuring our communication systems operate without interruption. Working collaboratively with internal teams, regional services, and external community partners, you will champion technical innovation and operational reliability. Join a dedicated team committed to protecting the community and keeping our first responders connected.

What will you do?

Administer the Alberta First Responders Radio Communications System (AFRRCS) subscriber database, manage radio encryption keys (AES) across assigned Crypto-Nets, and coordinate system key renewals

Configure, troubleshoot, and maintain Harris Symphony radio dispatch consoles, dispatch peripheral equipment, and CAD Voice Gateways at the primary and backup communication centres

Serve as technical subject matter expert for Station Alerting Systems (SAS) across 30+ fire stations, including PLC cabinets, reader boards, and the Locution EZ-Zone digital alerting platform

Lead the technical scope and acceptance testing for new fire station alerting commissioning alongside electrical engineers and contracted field service technicians

Investigate and resolve mission-critical system events such as simulcast degradations, control channel anomalies, and phantom emergency alerts in coordination with external partners

Administer voice recording systems (NICE Inform), Mobile Device Management (MDM) platforms, cellular devices, and the CAD paging database

Provide dedicated technology support for specialized frontline teams, including Hazmat, Technical Rescue, and Remotely Piloted Aircraft Systems (RPAS)

Participate in a shared after-hours on-call rotation to provide 24/7 technical support for critical emergency communications systems

University Degree in Computer Science, Engineering, Information Technology, Business Process Management, or a related field, along with one (1) year of relevant experience in business technology analysis, support, and process transformation in emergency services

OR a Post-Secondary Diploma in a related discipline and two (2) years of related experience in business technology analysis, support, and process transformation in emergency services

OR a Certificate in a related discipline and four (4) years of related experience in business technology analysis, support, and process transformation in emergency services

Minimum of one (1) year of progressively responsible experience in telecommunications, public safety communications technology, or IT infrastructure, including hands-on experience with radio systems administration, station alerting or notification systems, and dispatch console platforms

Assets

• Experience working in a public safety, emergency services, or 24/7 operational environment
• Experience with Project 25 (P25) digital radio standards and provincial or regional radio networks
• Experience administering programmable logic controllers (PLCs), public address audio equipment, or low-voltage alerting cabinets
• Experience with VMware Workspace One or similar Mobile Device Management (MDM) systems

Skills required for success

• Strong analytical, diagnostic, and problem-solving skills to troubleshoot complex, interdependent technical systems under operational pressure
• Effective verbal and written communication skills to articulate technical details clearly to dispatchers, operational crews, and leadership
• Ability to work collaboratively with multidisciplinary project teams, external vendors, and regional emergency services collaborators
• Self-directed initiative to organize daily priorities, maintenance schedules, and project deliverables with minimal supervision
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment

Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement

Candidates are required to hold a valid Alberta Class 5 driver’s license (or provincial equivalent) or higher. Candidates will be required to arrange their own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy. This may require the candidate to obtain business-use auto insurance

Applicants may be tested

Work Environment

This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.

Shift work requirements - Candidates may be required to work on call hours/schedule. This contributes to our essential 24/7 operations

Availability to attend events during the evenings and weekends may be required from time to time

This role works in both indoor and outdoor settings

This role may have exposure to environmental conditions, including extreme temperatures, inclement weather, dust, noise, light variation, vibrations, chemicals, and exposure to mechanical and electrical hazards

This role may require working in confined spaces and/or at heights

This role may require maintaining awkward or constrained physical positions for prolonged periods

This role may require completion of repetitive and strenuous tasks such as standing, walking, kneeling, bending, stooping, crouching, lifting items, pushing, pulling, reaching, using feet/hand controls requiring physical stamina and resilience

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement

This requisition is open to internal candidates only.

Hours of Work: 33.75 hours per week

Salary Range: $48.841 - $61.547 (Hourly); $86,045.630 - $108,430.430 (Annually)

Recruitment Consultant: PC/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.