Job ID #32294: Network Analyst II - Datacentre Operations

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Union: Non Union

Job Description ID #: 6509

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 4, 2026

Vacancy type: This posting is for an existing vacancy

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor, Infrastructure & Operations (Datacentre Operations), the Network Analyst II troubleshoots, supports and assists in maintaining server infrastructure, operating systems, storage systems, virtualization & container platforms, cloud environments, backup & recovery solutions, and physical datacentre facilities to meet the functional objectives of the business. This includes both physical, virtual & cloud environments supporting development and production applications, email & collaboration services, and disaster recovery across the City’s divisions.

The principal focus of this role is on the provision of day-to-day operational support, with some project & service improvement activity as required.

The Network Analyst II supports and maintains server hardware/software, storage systems, backup & recovery solutions, Microsoft Azure, AWS or comparable enterprise cloud infrastructure and the City’s messaging and collaboration platforms while contributing to proactive monitoring, repeatable and technology-enabled process improvements, and modernization efforts. This individual works with facility, hardware/software, and cloud vendors to ensure timely problem resolution and reliable service delivery.

The position investigates and completes assigned incidents, service requests and operational work and escalates matters outside its authority or technical scope. The incumbent maintains & uses operations management applications to identify faults, ensure the provision of data & other datacenter services to customers, and support the reliable storage, protection & recovery of data.

GENERAL DUTIES

Reviews incidents, problem logs and service requests relating to datacentre operations, initiates and follows through with resolution, provides second-level support for server infrastructure issues escalated by the Service Desk, documents investigation findings and escalates matters outside the position’s authority or technical scope.

Assists in configuring, installing, troubleshooting and maintaining datacentre systems, including physical and virtual servers, storage, backup and recovery solutions, hypervisors, container platforms and cloud resources, while maintaining approved infrastructure configurations, technical baselines and change-management requirements.

Supports identity, access and infrastructure security administration by maintaining authorized users, service accounts, permissions, credentials, certificates and infrastructure secrets in accordance with approved requests, least-privilege principles and segregation-of-duties requirements.

Supports server, storage, virtualization and hybrid cloud platforms, including VMware, Hyper-V, Azure and AWS environments, and contributes to performance monitoring, capacity planning, scalability and cloud cost-management activities.

Assists in developing and maintaining technical support and end-user documentation on technologies and services, including operating procedures, configuration information, knowledge articles, recovery instructions and support records.

Researches, tests, and implements approved software patches, firmware/BIOS updates, configuration changes and hardware replacements in accordance with established change controls. Performs backup, restoration, replication and disaster-recovery activities across approved on-premises and cloud platforms. Validates backup and restoration results against established recovery requirements and documents deficiencies, dependencies, corrective actions and risks that could affect service recoverability.

Monitors & supports the physical datacentre environment including power, cooling, UPS/PDUs, temperature, humidity, fire suppression, cabling, racking, and physical security/access controls. Reports environmental, equipment, safety & security concerns through the appropriate operational & management channels.

Monitors infrastructure using approved observability and alerting tools, responds to alerts, and ensures infrastructure logs, events and operational telemetry are available to approved monitoring and security platforms to support proactive issue identification and resolution.

Participates in patch management, vulnerability remediation, change management, lifecycle management, problem management and post-incident reviews, supporting root-cause analysis, remediation activities and continuous service improvement.

Contributes to infrastructure service improvement through scripting and automation initiatives, including the development, testing, documentation and maintenance of approved scripts and repeatable solutions using appropriate version control, change management and security validation practices.

Supports Microsoft 365, Exchange, Teams and related collaboration services, and supports cloud-governance requirements including resource organization, policy compliance, monitoring, lifecycle management, cost visibility and resource optimization.

Ensures compliance with applicable cybersecurity, privacy, records-management, secure-configuration, backup/recovery and change-management requirements, supports secure integration with OT/industrial systems where required, and escalates risks or requirements outside the position's authority or technical scope.

Assists with asset management and CMDB updates for datacentre hardware and software, cloud resources, configurations, ownership, support status and lifecycle information.

Supports the operational acceptance and transition of new or changed technologies by confirming monitoring, support procedures, access requirements, documentation, backup and recovery arrangements, security controls, vendor contacts, licensing, knowledge transfer and escalation processes before implementation or operational handover.

Works with facility, hardware, software and cloud vendors, consultants and managed-service providers to investigate issues, coordinate maintenance and complete assigned deliverables.

Delivers infrastructure services, operational requests, projects and assigned work in accordance with approved priorities, service demand, risk and available team capacity, and supports other infrastructure functions and initiatives where operational requirements and demonstrated capability permit.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety. Uses required equipment, materials and safe-work procedures and promptly reports hazards, incidents and unsafe conditions through the appropriate channels.

The duties are not exhaustive and may evolve based on operational needs, organizational priorities, emerging risks and technological changes. The incumbent may perform other related duties and assigned work consistent with the position.

May be required to provide on-call support to users.

May be required to work extended hours, nights, and weekends, to complete system maintenance.

University Degree or College Diploma in Computer Science, Information Systems, Information Technology, Computer Technology, Cloud Computing or related discipline or a combination of equivalent education and experience.

Two (2) to five (4) years of progressive experience in supporting enterprise infrastructure, server platforms, operating systems, storage, virtualization, backup and recovery, cloud services and datacentre operations.

Solid experience with current Windows Server, Linux, virtualization platforms (VMware, Hyper-V), and Microsoft Azure, AWS or comparable enterprise cloud platforms.

Experience supporting and maintaining physical and virtual servers, server hardware, SAN, enterprise storage, backup & recovery solutions, replication and disaster-recovery technologies.

Experience supporting Microsoft 365 infrastructure, Exchange, Teams, messaging, collaboration and unified communications services. Experience with Cisco Unified Communications or comparable platforms is considered an asset.

Demonstrated analytical, troubleshooting, planning, scripting, and problem-solving skills, including PowerShell, Bash, Python, or similar automation technologies. Experience applying testing, documentation, and change-control practices to repeatable solutions is an asset.

Working knowledge of networking and identity technologies, including TCP/IP, DNS, DHCP, Active Directory, Microsoft Entra ID, authentication services, service accounts, permissions, firewalls, load balancing, and related enterprise infrastructure dependencies.

Experience supporting infrastructure security controls, endpoint protection, anti-malware, endpoint detection and response (EDR), patch management, vulnerability remediation, secure configuration, least-privilege principles, security-by-design, defence-in-depth, Zero Trust, and related cybersecurity best practices.

Experience with infrastructure monitoring, observability, alerting, logging, operational telemetry, capacity planning, performance tuning, service restoration, and integration with approved monitoring and security platforms.

Knowledge of ITIL and IT service management practices, including incident, request, problem, change, configuration, asset, and knowledge management. Experience implementing approved infrastructure configurations, technical baselines, and identifying configuration drift or unsupported components is required.

Experience supporting relational database technologies, including Microsoft SQL Server and Oracle, and their associated infrastructure, availability, storage, backup, recovery, and disaster recovery dependencies. Experience supporting backup restoration, replication, and disaster recovery testing is required.

Demonstrated ability to work independently and as part of a multidisciplinary team, manage competing priorities, complete assigned incidents, service requests, operational work, and project deliverables, and communicate effectively with both technical and non-technical audiences. Strong leadership, interpersonal, written, and verbal communication skills are required. Knowledge of cloud governance, version control, Infrastructure as Code (IaC), automation, vendor coordination, applicable legislation, and industry certifications (Microsoft, Azure, AWS, VMware, Linux, Storage, Backup, Cloud, or ITIL) are considered assets.

Must possess a Class “G” Driver’s Licence valid in the Province of Ontario and be able to maintain same. Proof of license is required.

THIS POSITION REQUIRES A VALID CLASS "G" DRIVER'S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.

HOURS

35 per week

NOTE 1

The position may be required to work outside regular business hours, including evenings, weekends and statutory holidays, and to participate in on-call or emergency response arrangements during major incidents, planned maintenance, implementations, recovery exercises or service disruptions, as operationally required.

NOTE 2

Hybrid work arrangement with approximately 50% on-site attendance, typically two (2) days one week and three (3) days the following week, subject to operational requirements. Additional on-site attendance may be required for incidents, implementations, executive meetings, critical projects, training or other operational needs.

NOTE 3

This position currently requires the incumbent to use their personal vehicle three or more times per week for City business. In accordance with City policy, parking is provided at this time. Should this job requirement change, parking will only be provided in accordance with the City policy in force at that time.

As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Criminal Record & Judicial Matters (CRJM) Check, at their own expense, prior to beginning work in this position. The City of Hamilton will also undertake social media review of the successful candidate.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.