E-Commerce Coordinator

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The E-Commerce Coordinator will be responsible for optimizing the digital merchandising strategy for our websites in the UAE and KSA. This role involves managing the online product displays, ensuring the customer experience is crystal clear and engaging, and aligning product visibility with business goals. The person will work closely with digital teams and marketing to ensure the website layout, promotions, animations, and content drive conversions and align with the brand's digital strategy.

Mission 1: Website Merchandising & Product Display Optimization

Conduct daily reviews of the UAE and KSA websites to ensure all pages and products are visually appealing, correctly merchandised, and aligned with brand guidelines.

Guarantee 100% accuracy and up-to-date content across both websites, regularly re-merchandising based on plans defined by the Senior E-commerce Executive and Head.

Manage homepage, category pages, and product listings to deliver an optimal layout and user experience, driving customer engagement and sales.

Create and merchandise new product listings on the websites, ensuring timely and accurate launches.

Ensure product descriptions, images, and other content are up-to-date and optimized for conversion.

Ensure accurate product categorization for seamless navigation and improved customer accessibility.

Monitor product availability, updating or removing discontinued items promptly.

Regularly analyze slow and fast-moving products, adjusting their placement on the website to maximize performance.

Regularly analyze top pages and high bounce pages to take the necessary actions.

Collaborate with digital and creative teams to design and optimize product banners and special offer pages.

Mission 2: Content & Promotional Management

Develop and prepare the monthly asset brief for website and media text offers, providing clear guidance and direction for the designer.

Set up promotions and activities according to the animation plan.

Coordinate with the rest of the E-commerce Team to ensure promotional banners and key offers are correctly displayed and prominently featured.

Ensure that all codes, promotions (e.g., sale exclusions, welcome offers, CRM codes, etc.) are correctly set up and functioning as intended.

Align website content with the promotional calendar and key consumption periods (e.g., Ramadan, National Day, Black Friday etc.) preparing detailed plans at least three months in advance.

Coordinate influencer-generated content and integrate it into relevant website sections, ensuring consistency with brand guidelines.

Research and present video concepts for key consumption periods, and participate in video production for Clarins e-Commerce media promotions and marketing campaigns.

Manage global projects (e.g., e-gifts, product detail pages. etc) and raise requests for new features to improve the website experience (e.g., mobile/app optimization).

Conduct the necessary tests to ensure that the regular website releases are smooth and don’t cause any disruption towards the customer.

Liaise with e-merchandising agencies to create new web pages for product launches and campaigns.

Translate and edit website content in collaboration with the team members to ensure accuracy, consistency, and quality.

Identify and meet with local artists and designers to explore potential collaborations with Clarins.

Introduce SEO-friendly practices to optimize content, improving website visibility and organic traffic.

Keep the promotional calendar updated and ensure it is shared with relevant stakeholders.

Raise documented support ticker when escalation is needed for technical related topics.

Mission 3: Data Analysis & Optimization

Analyze website performance metrics such as traffic, conversion rates, and sales to identify opportunities for improvement.

Implement A/B testing and other strategies to optimize product displays and promotional placements.

Track key performance indicators such as average order value, bounce rates, and page load times to refine the customer journey.

Share insights and make data-driven decisions to enhance website performance with the help of your direct manager.

Update the daily sales tracker and propose actionable recommendations to meet sales targets.

Monitor competitor activity on a regular basis.

Create and present e-Merch related topics during the Monthly Business review.

Mission 4: Collaboration & Cross-Functional Coordination

Collaborate with all internal teams to ensure product launches, prices, updates, and campaigns are effectively and properly executed on the websites.

Coordinate with the e-commerce, customer care, CRM Team, E-retailer and Designer to maintain consistency in product information, availability, and customer communication.

Provide regular performance updates to stakeholders, highlighting opportunities and addressing challenges.

You are

Soft and Leadership Skills

• Customer-Centric: Strong mindset focused on delivering exceptional customer experiences.
• Digitally Minded and Open: Embraces digital tools and strategies to innovate and optimize processes.
• Detail-Oriented: Ensures accuracy in product listings, campaign execution, and sites updates.
• Goal-Oriented and Solution Finder: Takes initiative to solve challenges and meet e-commerce performance targets.
• Efficient Multi-Tasker: Skilled at juggling multiple website updates, merchandising tasks, and projects simultaneously.
• Autonomous and Ownership-Driven: Displays a high sense of responsibility and works independently when needed.
• Collaborative Team Player: Works effectively within a team while confidently managing individual tasks.
• Confident On-Camera Presence: Demonstrates confidence and professionalism during e-commerce video shoots, effectively communicating brand messages and representing Clarins in media content.
• Strong Communicator: Exhibits excellent verbal and written communication skills in both English and Arabic.
• Value-Driven: Embodies Clarins’ core values of Respect, Engagement, Cooperation, Audacity, and Passion.

You have

• Bachelor’s degree in science, Business, or Marketing
• Minimum of 1 year of experience in e-commerce or website management (e-merchandising experience required)
• Digital marketing skills (preferred)
• Proficiency in English and Arabic (mandatory)
• Interest in the beauty sector

Technical skills

Experience with E-Commerce platforms (Salesforce)

• Proficient in managing product catalogs, website content updates, and merchandising workflows
• Knowledge of website analytics tools such as Google Analytics to track performance and optimize the customer journey.
• Basic HTML and content creation skills for implementing site banners, landing pages, and campaign visuals.
• Ability to analyze customer behavior and translate insights into merchandising strategies.
• Familiarity with SEO principles and digital tools for improving website visibility.
• Strong project management skills to coordinate campaigns and ensure timely execution.

We have

• Distinctive, high-quality products and services
• A longstanding commitment to social, economic and ecological initiatives
• Growth opportunities

Learning & Development

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

• We believe in making life more beautiful for our employees and our customers.
• Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.
• We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).