Supervisor, UK Payroll

Location: Andover, United Kingdom

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

We are seeking a proactive and people-oriented UK Payroll Supervisor to join our growing UK operations. In this leadership role, you will guide a team of payroll professionals, ensuring the accurate and timely delivery of end-to-end UK payroll services in a dynamic, multi-client environment.

This role is ideal for someone who combines strong technical payroll knowledge with a passion for team development, client success, and continuous improvement. You’ll play a vital part in maintaining high standards of compliance and customer satisfaction, while helping your team grow and thrive in a collaborative and inclusive workplace.

You must already be living in the UK to apply for the role and have full eligibility to work in the UK.

Main responsibilities

Lead, mentor, and support a team of payroll professionals to ensure consistent high performance and engagement

Conduct regular 1:1s, performance check-ins, and development conversations

Provide guidance on complex payroll matters, ensuring adherence to internal processes and external regulations

Support onboarding and provide system training and guidance on new payroll updates

Oversee the full UK payroll cycle, including data validation, processing, reconciliation, and reporting

Ensure accurate and timely payroll delivery in line with agreed service levels

Act as an escalation point for client queries, providing prompt and effective resolution

Build and maintain strong client relationships to support satisfaction, retention, and trust

Join regular client calls and follow up on outstanding items

Continuously review payroll processes to identify opportunities for efficiency and improvement

Monitor and action industry and legislative changes to ensure ongoing compliance

Use data and analytics to evaluate team and client performance, and lead targeted improvements

Ensure adherence to internal calendars and deadlines by both clients and team members

Experience needed for this role

• Solid experience with end-to-end UK payroll processing, ideally in a bureau or multi-client environment
• Familiarity with UK payroll regulations, systems, and compliance requirements
• Strong analytical, time management, and prioritisation skills in a fast-paced setting
• Clear and confident communicator, capable of building relationships at all levels
• Committed to delivering an outstanding client experience with attention to accuracy and service quality
• Experience in team leadership or mentoring, with openness to candidates stepping into their first formal leadership role
• Passion for professional growth and staying informed on payroll trends and changes
• A CIPP qualification (or working toward one) is a plus, though not essential

About you and Our core values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do
• United Kingdom Package and benefits

Competitive Salary

Competitive vacation allowance

Calm app

WFH Allowance

Life Assurance

Private Medical Insurance

Cycle to Work Scheme

EAP

Eye Tests & Glasses Contribution

Simplyhealth Enhanced Health Plan

Pension Scheme

Give-As-You-Earn (GAYE)

Employee Referral Program

CloudPay NOW

Paid Volunteering days

Marriage Leave

Bereavement Leave

Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer.

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The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

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Additional Locations: Remote, UK