AVP, Claims Recovery

Location: Downers Grove, IL, USA

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

The AVP of Claims Recovery is a highly visible, officer-level leadership role responsible for setting the strategic direction of Claims Recovery operations and advancing recovery capabilities across the Claims organization. The AVP will lead a talented team of more than 25 claims professionals, including direct and indirect reports, while overseeing recovery training, technical development, and the execution of key strategic and operational objectives.

This is an opportunity to make a meaningful impact on the performance and continued evolution of an important area of the Claims organization.

The position offers a flexible hybrid work schedule and may be based in one of the listed CNA office locations.

Essential Duties & Responsibilities

Implements strategic and operational objectives with substantial impact on the short-term success of the recovery claims operations and drives for superior results.

Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on optimizing talent and succession planning in accordance with corporate strategic direction.

Manages enterprise wide planning, organizing and leading of all recovery claim programs, metrics, processes, results and initiatives.

Analyzes and manages workflow and staffing to drive increased efficiency and productivity. Acts as liaison to senior management.

Technical oversight of high exposure recovery claims to ensure files are investigated, evaluated and managed in a timely manner.

Drives continuous improvement within scope of responsibility through initiatives, mobilizing others to deliver results. Includes identifying emerging issues and trends through information analysis and use of technological resources.

Reports on recovery trends and exposures to both internal and external business partners.

Coordinates with underwriting, legal, staff counsel, and actuarial to ensure knowledge sharing on market trends, legal climate and loss recovery opportunities.

Additional Locations: Tarrytown, NY, USA, Warren, NJ, USA, Boston, MA, USA, Lake Mary, FL, USA, Glastonbury, CT, USA, Los Angeles, CA, USA, Melville, NY, USA, Chicago, IL, USA, Princeton, NJ, USA, Wyomissing, PA, USA, Radnor, PA, USA, New York, NY, USA, Brea, CA, USA, Plano, TX, USA, DeWitt, NY, USA, Atlanta, GA, USA