Outsourcing Service Coordinator

Job Location

Gurgaon - India

Category for Job Posting

Research and Development

Job Type for Job Posting

Full Time

Working Mode for Job Posting

Fully On-Site

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Operations & Outsourcing Specialist is responsible for supporting R&D and Engineering Operations through a balanced combination of Operations Management and Outsourcing Service Management, with approximately 50% focus allocated to each area. The role serves as a key coordinator across Engineering, R&D, Purchasing, Finance, HR, IT, suppliers, and service providers to ensure operational efficiency, process compliance, supplier governance, and business continuity.

The position combines process governance, operational execution, procurement and logistics coordination, outsourcing administration, data analytics, and continuous improvement initiatives. By maintaining effective operational processes and ensuring the efficient management of outsourced services, the role contributes to organizational effectiveness, compliance, cost optimization, and the successful delivery of business objectives.

The successful candidate will work in a cross-functional and global environment, supporting process standardization, stakeholder collaboration, performance monitoring, reporting, and operational excellence across both Operations and Outsourcing domains.

Key Responsibilities

Outsourcing Management (50%)

Manage and optimize outsourced engineering and technical services, ensuring efficient, compliant, and cost-effective operations. Act as the key interface between Engineering, Suppliers, Purchasing, Finance, HR, and IT, enabling engineering teams to focus on core product development.

Outsourcing Operations: Coordinate end-to-end outsourcing activities, from request initiation to project closure, including supplier engagement, consultant onboarding/offboarding, system access, and hardware/software provisioning.

Supplier Management: Manage supplier relationships, monitor performance and service quality, resolve issues, and support supplier rationalization, strategic sourcing, and preferred vendor utilization.

Governance & Compliance: Ensure adherence to global policies, processes, and contractual requirements; maintain accurate supplier and consultant records; support audits and manage contract and Statement of Work (SOW) lifecycles.

Financial & Administrative Management: Coordinate SOW preparation and approvals, support purchase requisition (PR)/purchase order (PO) processing, monitor spend and budgets, and ensure timely closure of projects and contractual commitments.

Data Analytics & KPIs: Maintain dashboards, analyze outsourcing data, track cost, quality, efficiency, and compliance metrics, and provide management reports and actionable insights.

Continuous Improvement: Identify process inefficiencies, drive cost optimization, support system and process enhancements, and promote global standardization and best practices.

Key Interfaces: Engineering/R&D, Purchasing, Finance, HR, IT, Suppliers, Service Providers, and Legal.

Reporting & Collaboration: Reports to the Global Outsourcing Service Manager based in Italy; collaborates with teams in Italy, the US, Brazil, and Belgium.

Success Measures: Supplier compliance and performance, outsourcing cycle time, onboarding/offboarding lead time, PO processing efficiency, cost savings, spend visibility, reporting accuracy, and stakeholder satisfaction.

R&D Site Operations (50%)

Process Governance & Improvement: Develop and maintain SOPs, process maps, guidelines, RASIC matrices, and controlled documentation. Drive process standardization, dashboard development, KPI tracking, automation, system enhancements, change management, and business process transformation.

Supply Chain & Logistics: Coordinate domestic and global logistics activities supporting Supply Chain, Procurement, and R&D. Track shipments, maintain visibility through dashboards, and collaborate with stakeholders, suppliers, and logistics partners to ensure timely material availability, regulatory compliance, data accuracy, and audit readiness.

Purchase Management: Support global and domestic procurement across the procure-to-pay cycle, including requisition evaluation, supplier sourcing, quotation analysis, commercial assessment, PO creation, and ERP transactions. Coordinate with suppliers, vendors, lab technicians, and technical teams to ensure material availability, resolve procurement issues, and maintain compliance records and vendor performance metrics.

Reporting & Collaboration: Reports to the R&D Site Operations and Business Management Manager based in Gurugram; collaborates with India-based teams and Global R&D.

Experience Required

• At least 2 year of professional experience in a structured multinational organization.
• Experience in administration, procurement, personnel coordination, and data analysis.
• Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word and Outlook.
• Good command of English, both written and spoken, with the ability to communicate effectively in an international business environment.
• Working knowledge of Power BI and ERP is considered a strong plus.
• Supplier/vendor management, contract and SOW management, and procurement processes (PR/PO).
• Data analysis, reporting, process governance, and documentation.
• Strong stakeholder management, analytical thinking, and problem-solving skills.
• Attention to detail, effective communication, and teamwork.
• Continuous improvement mindset and ability to work in a global, multicultural environment.

Preferred Qualifications

Bachelor's or Master's degree in Business Administration, Management, Economics or a related field, or equivalent practical experience.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and Volunteer Time Off