Job Purpose
The Shared Services CAM Sr.Assistant will be responsible for the processing/validating of customers’ off invoices within the Shared Services CAM team. The position will be tasked with driving and delivering CAM service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CAM service level and effectiveness expected throughout.
Key Responsibilities
- Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
- Ensures payments/CAM agreements procedures are completed efficiently, accurately and in a timely manner
- Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CAM data.
- Ensures that all CAM invoices are routed for appropriate approvals in accordance with the CCEP Chart of Authority.
- Escalates where invoices are received without the correct information or approvals.
- Ensures that all approved CAM invoices are sent for payment/offset to agreed customer deadlines and meets customer expectations
- Ensures that any supporting documentation are provided to customers as requested
- To understand and answer any queries relating to payments/agreements.
- Ensures all follow up issues on payments/agreements are managed accordingly to the given timelines.
- Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
- Provides feedback to ensure that CAM processes meet business requirements in an automated and as user-friendly manner as possible.
- Provides support to other team members where required
- Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
- To gather data requested by audit teams during financial and SOX audits
- To support the documentation of all off invoice activity processes in line with the CoA
- Provides support and advice on CAM processes where required
- To engage in trainings with new employees when necessary.
Key Stakeholders
Customer Service (Front office, KAM, Master Data, Centre of Excellence)
Commercial Finance, Other –Internal and External Audit, IT
Experience preferred
2 years relevant experience in Order to cash/Accounts receivable area in multinational organization and/or Shared Services environment.
Qualifications required
- Bachelor degree in Finance, Economics or equivalent.
- Functional technical skills required
- MS Office Suite Skills, especially Excel (including pivot tables, charts etc.), PowerPoint, Outlook - Advanced
- ERP experience, preferably SAP – Basic/Intermediate
- Understanding the sales processes and the route to market / FMCG specifics - Intermediate
- Understanding the commercial environment and needs of the business and relevant stakeholders - Intermediate
- Understanding of financial systems & processes – Intermediate
- Behavioural competencies preferred
- Analytical skills
- Attention to detail, ability to challenge and question
- Customer-oriented mindset
- Good communication skills
- Can-do attitude
- Structured and organized
- Adaptability and flexibility skills
- Capability required & Expert level
Analytical Thinking - Foundational
Relationship Management - Foundational
Collaborative Influencing - Foundational
Finance Operations and Accounting - Foundational
Process Excellence – Foundational
System Literacy – Intermediate
Language capability
English and Spanish – advanced level
Job description provided by Coca-Cola Europacific Partners.
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