Job Purpose
- The Shared Services Sr. Assistant Disputes will be responsible for resolving invoice disputesraised by customers and
- internal CCEP stakeholders within the Disputes area of Customer to Cash. The position will be tasked with driving and
- delivering CTC service excellence to the business with an emphasis on customer service and continuous process
- improvement to further enhance the CTC service level and effectiveness expected throughout.
Key Responsibilities
- Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
- Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
- Handles customer /invoice disputes in a timely, efficient and accurate manner, escalating where necessary
- Investigates and analyzes issues, resolves disputes and makes accounts receivable adjustments where necessary
- Analyzes customer behavior and prepares reports where required
- Defines process gaps and works on process improvements
- Ensures Disputes procedures are updated and completed efficiently, accurately and in a timely manner
- Ensures all follow up issues on Disputes are managed accordingly to the given timelines.
- Provides support and advice on Disputes processes where required
- Gathers data requested by audit teams during financial and SOX audits
- Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement
- Assists in trainings wherever required
Key Stakeholders
Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner
External: CCEP customers, suppliers
Experience required
Experience in a multinational organization and/or
- Shared Services environment with a good business acumen
- A good understanding of wider Customer to Cash area processes
- Ability to assess a problem and escalate it to the appropriate level
- Good Excel skills. ERP experience desirable, preferably SAP
- Language Capability & expert level
- Fluent in English and German
Education & Qualifications required
Bachelor’s Degree in finance or similar
Capability required & Expert level( Capability Framework)
Analytical Thinking - Foundational
Relationship Management - Foundational
Collaborative Influencing - Foundational
Finance Operations and Accounting - Foundational
Process Excellence - Foundational
System Literacy – Intermediate
Behavioural Capabilities
- Time management, planning and organization
- Drives performance, efficiency and effectiveness
- Strong focus on providing the highest level of customer service
Job description provided by Coca-Cola Europacific Partners.
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