Salesforce Functional Lead

Salesforce Functional Lead About the role As a Salesforce Functional Lead , you will make an impact by acting as a critical bridge between business stakeholders and technical delivery teams to drive the successful delivery of scalable, high-impact Salesforce solutions. In this role, you will: Collaborate with business stakeholders across Retail, Commercial, Advice Centre, Operations, Risk and Compliance, Private Banking and other cross-functional teams to understand business processes and user journeys, refine requirements and ensure alignment between business objectives and Salesforce solutions.

Lead discovery sessions, workshops and solution walkthroughs, translating business needs into clearly defined functional requirements and epics while identifying opportunities for process optimization and automation using Salesforce capabilities. Design strategic solutions using Salesforce Financial Services Cloud industry practices, configure proofs of concept in Salesforce demo environments for stakeholder alignment and present solutions involving custom components to the Architectural Design Review Board.

Assess dependencies across legacy backend systems and data warehouses, proposing scalable and reusable solutions aligned with enterprise architecture, compliance and data governance while supporting seamless integration. Guide functional designers in converting requirements and solution specifications into actionable user stories; collaborate with Product Owners and technical leads on backlog prioritization; define KPIs, success metrics and acceptance criteria; and support continuous improvement, change management and training content.

Work model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring four days a week in a client or Cognizant office in Toronto, Ontario . The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.

Rest assured, we will always be clear about role expectations. What you need to have to be considered Relevant college, university or post-graduate degree in Engineering or related education. 5+ years of experience working as a Functional Lead in Salesforce, including 3+ years of experience in the financial industry. Proven experience delivering Salesforce solutions at scale in highly regulated, enterprise-scale environments.

Deep understanding of banking workflows, customer and product lifecycles and financial compliance, with strong experience in Salesforce Financial Services Cloud and integrations with core banking systems and data lakes. Experience with Agile delivery, Jira, Confluence and DevOps pipelines in enterprise environments. These will help you stand out Ability to lead conversations across cross-functional teams and engage effectively with executives, senior leaders and technical teams.

Experience leading discovery sessions and translating complex business requirements into functional requirements, epics and actionable user stories. Ability to identify opportunities for process optimization and automation using Salesforce capabilities. Experience configuring Salesforce proofs of concept to facilitate business and Product Owner alignment. Experience working across enterprise architecture, compliance and data governance considerations in a regulated environment.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Applications will be accepted until 11/15/2026 Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $78,000pa - $125,000pa CAD. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.