About the Role We are seeking a hands-on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM. Key Responsibilities · Configure and develop ServiceNow solutions and telecom service-assurance workflows. · Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications. · Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs. · Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration. · Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare. · Maintain Jira stories and technical documentation while following ServiceNow development standards.
Mandatory Skills and Experience · Strong ServiceNow development, JavaScript and Glide API experience. · Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM. · Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps. · Understanding of CMDB, CSDM, IRE, testing and deployment. · Good Agile, Jira, communication and documentation skills. Desirable Experience · Telecom or fibre-network experience, preferably with TSM/TSOM and service assurance. · Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping or platform migration.
Preferred Certifications · ServiceNow CSA or CAD; relevant CIS certification is desirable.
Job description provided by Cognizant Technology Solutions.
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