Title: Senior Data Support Engineer Location: Singapore Must have - (1) Databricks experience (2) Application Support experience with deep ITIL knowledge (3) Mandarin Speaking Sr. Data Support Engineer Support market-level data delivery by handling operational analytics and technical tasks on Databricks, with a strong focus on reliable support and consistent processes, enabling the core team to focus on strategy, regional alignment, and advance analytics initiatives.
Key Responsibilities Execute BAU analytics and data tasks for assigned markets Maintain SQL/Python-based pipelines and notebooks in Databricks Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications. Manage major incidents, escalations, and stakeholder communications to minimize business disruption. Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.
Govern production changes, release deployments, CAB activities, and operational readiness reviews. Produce service performance reports, operational dashboards, and executive management updates. Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities Drive operational excellence initiatives to improve service quality and efficiency Ensure compliance with IT governance, audit, security, and data privacy requirements Job Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
Strong SQL/Python skills for data processing and automation Hands-on Databricks operational experience (notebooks, jobs, monitoring) Good SQL skills for analytics and reporting 5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role. Strong knowledge of ITIL processes, with hands-on experience using ServiceNow. Experience in managing L2 application support for Luxury Retail Strong leadership, communication, analytical, and problem-solving skills.
ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous. Excellent written and spoken English and Mandarin. About Cognizant: Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. #LI-CTSAPAC
Job description provided by Cognizant Technology Solutions.
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