Messaging & Collaboration -L3

Job Description: Messaging & Collaboration L3 Location: Remote (Anywhere in USA) Role Summary The Messaging & Collaboration L3 Engineer will provide advanced technical support, administration, governance, and escalation management across client’s messaging platforms, email security services, migration tools, and collaboration technologies. The role serves as the highest technical escalation point for Messaging operations and supports enterprise messaging stability, security, compliance, and service continuity.

Mandatory Level 300 (L3) SME Skills Core Messaging Platforms Exchange Online Exchange Server On-Premises / Hybrid Exchange Shared & Application Mailboxes Mail Flow & Transport Management Email Security & Compliance Proofpoint Cloud Proofpoint On-Prem Clearswift (UK) Enterprise Vault Email Retention, Journaling & eDiscovery Migration & Collaboration BitTitan Mail Migration Biscom Messaging-related SharePoint/OneDrive integrations Core Responsibilities Act as the L3 escalation point for Messaging & Collaboration incidents.

Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan. Troubleshoot complex mail flow, routing, connector, gateway, and hybrid Exchange issues. Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration. Manage email security, anti-spam, anti-phishing, and secure mail gateway operations. Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.

Support retention, legal hold, archive restore, journaling, and compliance activities. Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation. Provide KT, reverse KT, and mentoring support for L1/L2 teams. , Required Technical Skills Mandatory Exchange Online Exchange On-Prem / Hybrid Exchange Proofpoint Cloud Proofpoint On-Prem Clearswift Enterprise Vault BitTitan MigrationWiz Biscom Microsoft 365 Administration PowerShell ServiceNow Preferred Entra ID / Azure AD SPF / DKIM / DMARC Email Security & Compliance SharePoint/OneDrive integration support Experience 5-8+ years supporting enterprise Messaging environments.

Strong Exchange Online and Hybrid Exchange experience. Experience with Proofpoint, Clearswift, or similar email security platforms. Experience with Enterprise Vault administration. Experience handling mailbox migrations and L3 escalations. Experience supporting global Microsoft 365 environments. , The Ideal Candidate A strong Level 300 Messaging SME capable of independently owning Exchange Online, Exchange On-Prem, Proofpoint Cloud, Proofpoint On-Prem, Clearswift, Enterprise Vault, BitTitan, and Biscom, while providing enterprise-level L3 support, migration expertise, messaging security governance, and operational leadership.

Salary and Benefits The Salary for this position will be $99,000 and $115, 000 yearly depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.