JD- SAAS Application Specialist The role requires hands-on experience with Sprinklr and OneTrust , along with strong troubleshooting, stakeholder-management, and platform-governance skills. Exposure to Kaltura or other enterprise video management platforms is an advantage. Key Responsibilities Sprinklr Support day-to-day administration and operational activities within Sprinklr. Manage user access, roles, permissions, and platform configurations.
Support social media management, publishing, engagement, and social listening requirements. Troubleshoot platform-related issues and coordinate with internal teams and vendor support when required. Support reporting, dashboards, and platform adoption activities. Assist business users with platform-related queries and technical issues. OneTrust Support OneTrust configuration and ongoing operational activities. Work with website, marketing, analytics, privacy, and development teams on consent-management requirements.
Support cookie consent/banner configurations and preference-management requirements. Assist with troubleshooting consent-related issues across websites. Coordinate implementation and validation activities with technical and privacy stakeholders. Understand the impact of consent management on analytics and marketing technologies such as Google Analytics 4 and Google Tag Manager. Kaltura – Good to Have Basic understanding or hands-on exposure to Kaltura or similar enterprise video management platforms.
Support video publishing, content management, user/access management, and platform-related requests. Coordinate with business and technical teams for video-management requirements and troubleshooting.
Job description provided by Cognizant Technology Solutions.
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