Learning and Adoption Lead - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the role

We're looking for a Learning and Adoption Lead to join our Central Operations team and play a key role in our Future Store Rostering program, helping our supermarket teams embrace new ways of working. You'll lead the learning and adoption strategy, building the skills and confidence of our Roster Coach network to support a smooth transition across our stores. Working closely with teams across our business, you'll help make change easier for our people, so they can focus on what matters most – delivering great experiences for our customers.

You will also

• Lead the development and delivery of learning and adoption plans aligned to program milestones and business needs.
• Conduct training needs assessments to identify capability gaps and create practical, audience-focused learning solutions.
• Build the capability and confidence of our Roster Coach network through coaching, facilitation and ongoing support.
• Oversee the development of learning materials, training schedules and resources to support store teams through change.
• Work closely with program, operations and technology teams to coordinate learning activities and support successful adoption.
• Monitor learning effectiveness, identify adoption risks and deliver reinforcement activities to help embed new ways of working.

About you and your skills

You're an experienced learning or change professional who enjoys bringing people together, building capability and making complex change feel simple. With a collaborative approach and strong communication skills, you know how to engage diverse teams, balance competing priorities and turn learning strategies into practical outcomes that make a difference.

You will have

Experience leading learning, capability development or change initiatives within large-scale business transformation programs.

Proven ability to develop and deliver learning and adoption strategies, including training needs assessments and learning plans.

Experience coaching, facilitating and supporting change networks across geographically dispersed teams.

Strong stakeholder engagement, communication and influencing skills, with the ability to manage priorities, risks and delivery timelines.

Experience in retail, workforce management, payroll or operational environments is highly regarded, along with relevant qualifications or change management certifications.

What’s in it for you?

Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.

Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.

Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.

Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.

Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]

Job ID: 201718

Employment Type: Full time