Senior Business Systems Analyst

About the Role Based in British Columbia’s Lower Mainland, CPBC is seeking an experienced Senior Business Systems Analyst (Temporary 2-Year Term). The Senior Business Systems Analyst translates business needs and strategic priorities into secure, effective, and sustainable technology solutions. The role leads systems analysis, process improvement, and implementation; serves as the functional owner of assigned applications and Software-as-a-Service (SaaS) platforms; and addresses vendor, AI, privacy, and security risks.

The role also supports Microsoft 365 information protection and SharePoint Online by translating privacy and records requirements into labelling and site design. Working collaboratively with the Project Management Office, developers, Information and Privacy Management, and Information Security, the incumbent may also lead or undertake projects assigned by the Manager of IT and/or Director of IT. The ideal candidate has a relevant bachelor’s degree or equivalent combination of education and experience, at least five years of progressively responsible experience in business systems analysis or a related field, including senior- or lead-level responsibilities.

Certifications such as CBAP, PMI-PBA, PMP, or Lean Six Sigma are an asset. Key Responsibilities Leads the implementation of new systems along with software upgrades and testing. Conducts technical analyses of business and technology processes by reviewing business needs and understanding the applications used by the organization to support its information needs. Engages with business partners to understand changes in business needs and capture/document business requirements; elicits, validates and documents functional and non-functional requirements, including security and privacy requirements, using brainstorming, interview, observations, document analysis and workshops.

Confirms the business problem and desired outcome before recommending solutions and presents solution options with fit-gap analysis. Analyzes current state business systems and processes; and identifies future state adjustments to meet business needs. Improves CRM systems by simplifying business requirements and fine tunes business processes; and identifies recommended automation paths for changes to IT systems. Translates business requirements to user stories, acceptance criteria, functional designs and specifications to create deployment plans.

Generates and manages use cases in support of the business requirements; responsible for the clear definition of the business rules that define the behavior of the CPBC applications. Works closely with developers, the developer consultant and QA throughout delivery, answering questions and reviewing builds against acceptance criteria. Partners with Information Security to define security requirements and track remediation of security findings.

Leads functional and technical evaluation of SaaS and vendor solutions, and completes vendor risk assessments with Information Security, the Privacy Office and Procurement. Supports deployment activities of the project, including change management activities, in partnership with the Application Support team. Performs detail data analysis, including data mapping and integration specifications, and can introduce database schema changes in line with associated development standards and Solution Plans.

Works with the Information Governance and Access department, Information Security and business owners to define sensitivity labels, data loss prevention and retention requirements, and tests them before rollout. Designs site structures, permissions and metadata with Information Governance and Access department, and analyzes content for migration and clean-up, including managing oversharing risks. Supports testing activities by validating test plans and test cases and maintaining traceability between requirements and tests.

Supports the Architect and the Manager of IT in identifying recommended application change requests to ensure application designs align with the Enterprise Architecture and Solutions Planning goals and direction. Manages the information required for the identification and assessment of new projects and the progress/state of active projects for the review and consideration of the IT Steering Committee. Contributes to new project requirements, design, development, delivery, QA testing and early life support of complex system changes Develops requirement specification documents and contextual diagrams to support system development and process improvement initiatives.

Transfers system knowledge to Application Support and business super users before go-live through knowledge transfer sessions, train-the-trainer sessions and draft runbooks; leads hypercare and acts as the escalation point for complex support issues. Contributes to creating a positive, collaborative team environment within CPBC. Qualifications, Skills and Knowledge Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related discipline (or an equivalent combination of education and experience).

At least 5 years of progressive experience in business systems analysis, business process improvement, systems implementation, or a related field, including experience in a senior/lead capacity. Professional certifications in business analysis, project management, process improvement, or systems implementation (e.g., CBAP, PMI-PBA, PMP, or Lean Six Sigma) are considered an asset. Experience developing functional specifications, user stories, and acceptance criteria to translate business needs into clear, and actionable technical requirements.

Ability to interpret, apply and execute approved policies, strategic directions and operational functions into technical solutions. Strong partner engagement and collaboration skills, with the ability to reconcile differing perspectives, build consensus, and secure cooperation and support from partners and team members. Strong analytical, critical-thinking, and problem-solving skills, including experience modelling business processes and systems using techniques such as Business Process Model and Notation (BPMN), Unified Modeling Language (UML), and data flow diagrams.

Proficiency in SQL and data analysis for querying, validating and mapping data. Understanding of APIs, integrations, SSO/identity, data structures and software-as-a-service (SaaS) architecture. Working knowledge of the software development lifecycle, CI/CD and environments, enough to collaborate with developers on design and testing. Understanding of application security fundamentals, including authentication and role-based access control, encryption, logging, and common application risks, such as those identified in the OWASP Top 10.

Familiarity with requirements and delivery tools such as Jira, Azure DevOps, and Confluence. Knowledge of SaaS solution evaluation and procurement processes, including developing RFP requirements, evaluation criteria and scoring models, proof-of-concept design, and total cost of ownership analyses. Ability to assess vendor risk and security practices through the review of SOC 2 Type II and ISO 27001 reports, security questionnaires (e.g.

SIG, CAIQ) and data processing agreements. Knowledge of privacy-by design principles, data mapping, and Privacy Impact Assessments (PIAs), including the ability to identify and address privacy risks in business systems and processes. Understanding of artificial intelligence (A) and machine learning capabilities, including generative AI, common limitations and risks such as hallucination, bias, and model drift. Working knowledge of Microsoft Purview (sensitivity labels, DLP, retention) and SharePoint Online information architecture.

Familiarity with data governance frameworks and standards, such as the NIST AI Risk Management Framework, ISO/IEC 42001, as well as and applicable privacy legislation, is considered an asset. Ability to contribute to building a high performing team Strong ability to logically analyze and interpret data Ability to critically think and problem solve to recommend solutions Ability to build and maintain effective working relationships with all partners Ability to manage own emotions Ability to maintain tact when dealing with diverse groups of people with different personalities Ability to exercise good judgment in protecting confidential information Ability to deliver results under pressure Ability to use a commonsense approach and demonstrate sound judgement Ability to organize work duties and set priorities Strong detail orientation and drive for accuracy Commitment to continual learning and a drive for intellectual curiosity to innovate and improve