Network Support
- Assist in installation and configuration of LAN/WAN networks.
- Configure basic IP addresses, sub netting, DHCP and DNS.
- Basic understanding of VLAN, trunk/access ports and PoE.
- Assist with configuration of network switches and routers.
- Troubleshoot basic network connectivity issues using:
- Ping
- Traceroute
- IP configuration
- Basic switch commands.
- Assist in troubleshooting network connectivity, packet loss and latency issues.
VoIP / IP-PBX Support
- Assist with installation and configuration of IP-PBX systems.
- Configure SIP extensions and IP phones.
- Basic understanding of SIP registration and SIP calling.
- Troubleshoot:
- IP phone registration issues
- Incoming/outgoing call problems
- No audio/one-way audio
- SIP trunk connectivity
- IP phone network connectivity.
- Learn and work with Asterisk, Zycoo, Coovox, Matrix, Dasscom or similar PBX systems.
- Assist senior engineers with customer troubleshooting and remote support.
IP Phones & VoIP Devices
- Installation and configuration of IP phones from vendors such as:
- Fanvil
- Grandstream
- Yea link
- Matrix
- Dasscom
- Basic knowledge of SIP account configuration.
- Perform phone firmware updates and basic troubleshooting.
- Assist with IP-PBX and IP-phone deployment at customer sites.
Linux & Server Support
- Basic knowledge of Linux is preferred.
- Learn basic Linux commands and troubleshooting.
- Assist with checking:
- Services
- Network connectivity
- Disk space
- System logs.
- Basic exposure to Docker is an advantage.
Troubleshooting & Customer Support
- Provide remote and onsite technical support.
- Collect logs and screenshots from customer systems.
- Assist senior engineers in analyzing Wire shark/PCAP captures.
- Follow troubleshooting procedures and document solutions.
- Prepare basic installation and service reports.
- Escalate complex issues to senior engineers.
Requirements
Candidate should have basic knowledge of
- TCP/IP
- IPv4 addressing
- Sub netting
- LAN/WAN
- Ethernet
- VLAN
- DHCP
- DNS
- NAT
- PoE
- Basic routing
- SIP
- VoIP
- IP phones
- Basic Linux commands.
Good to Have
- CCNA certification or CCNA-level knowledge.
- Basic Asterisk knowledge.
- Basic Wire shark knowledge.
- Basic Linux knowledge.
- Basic knowledge of switches and routers.
- Knowledge of SIP/RTP.
- Networking or VoIP project/internship experience.
Job description provided by Training Basket.
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