Account Manager (m/w/d)

You will manage an existing client portfolio and serve as the primary point of contact for commercial and strategic collaboration You’ll build strong relationships with the relevant contacts and develop a deep understanding of their goals, challenges, and decision-making processes You’ll conduct regular client meetings, coordinate next steps, and follow up on agreed-upon actions. You’ll coordinate client requests with the relevant internal teams You’ll identify opportunities for additional products and services and work with the sales team to develop them into concrete proposals You keep track of contract terms and renewals and prepare for upcoming decisions well in advance with customers and internal contacts You’ll work closely with sales, project teams, product development, and support, and incorporate customer feedback in a targeted manner into the further development of our offerings You document customer contacts, agreements, and business opportunities in the CRM and maintain a current overview of the progress of your accounts at all times You have a degree in business administration, health management, eHealth, or a comparable field.

Alternatively, you have completed a business apprenticeship and have relevant professional experience You have experience in account management, sales, or serving business clients in the healthcare industry. Experience with software solutions that require detailed explanation is a plus You’re interested in digitalization and data usage in the healthcare sector and can quickly familiarize yourself with our products and our clients’ needs You communicate clearly and professionally, listen attentively, and can reconcile differing interests to reach a common solution You work independently and in a structured manner, set priorities, and reliably meet commitments and agreed-upon deadlines You combine a customer-focused approach with business acumen and recognize how to successfully develop customer relationships You are proficient in using CRM systems and common Office applications and communicate fluently in German and English