Happiness Ambassador (Operations Assistant)

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.
• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines.
• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.
• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.
• Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery.
• Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards.
• Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement.
• Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution.
• Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs.
• Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs.

Requirements

• Minimum of 5 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.
• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.
• Proven ability to build and maintain client relationships while delivering a high standard of customer service.
• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.
• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.
• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.
• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.
• Proficiency in MS Office applications, calendar management, and CRM or other training management systems.
• Strong attention to detail and the ability to maintain accurate training records, participant information, and trainer schedules.
• A proactive, customer-focused approach with a commitment to training quality, client satisfaction, and continuous service improvement.