Summary
We are looking for a Senior Technical Operations Engineer to monitor, manage, and troubleshoot our charging network from the backend, and to guide our field teams when faults occur.
Key Responsibilities
- Monitor charger uptime and network performance in real time through the CPMS
- Diagnose charger faults using OCPP logs and identify whether the issue is hardware, connectivity, or software
- Manage tariffs, load balancing, and remote firmware updates
- Raise, track, and escalate tickets, and document resolutions
- Give clear instructions to on-site technicians and electricians
- Run uptime and utilization reports and identify recurring issues across the fleet
Requirements
- Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, IT, or Operations Management
- 5+ years of experience in network operations, preferably in EV charging, telecom, data center, or energy
- Strong knowledge of OCPP (1.6J and 2.0.1)
- Hands-on experience with a Charging Point Management System (CPMS)
- Understanding of networking: TCP/IP, VPNs, 4G/LTE connectivity, and REST APIs
- Experience with ticketing or helpdesk tools (Jira, Zendesk, or Zoho Desk)
Qualifications and Skills
- Familiarity with AC and DC fast charging hardware (controllers, contactors, RFID readers)
- Basic electrical knowledge, including load management and error codes such as overvoltage and ground faults
- Data analysis and reporting skills
- Strong problem-solving skills and clear communication
- Nice to Have
- ITIL or CCNA certification
- Knowledge of ISO 15118
Job description provided by CATEC.
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