Manager Client Service - Events

At Éclat Media Worldwide Private Limited, we deliver exceptional event experiences by combining creativity, strategic thinking, and flawless execution. We are looking for a Manager Client Service - Events to manage client relationships and oversee the event projects, and ensure seamless execution from concept to completion. This role is ideal for someone with a proven track record in client servicing and event management, ready to take on leadership responsibilities within a dynamic, fast-paced environment.

Client Relationships

• Serve as the primary point of contact for clients throughout the planning and execution of

events.

• Build and maintain strong, trust-based client relationships by understanding their needs

and delivering consistently.

• Participate actively in client calls, meetings, and briefings, clearly communicating progress

and gathering feedback.

• Understand the client’s brand, event objectives, and expectations to provide strategic

and relevant solutions.

• Respond promptly to client requests and anticipate needs, limiting the need for senior

team intervention.

• Gather post-event feedback to assess client satisfaction and identify opportunities for

future collaboration.

Creative

• Support development of creative concepts by communicating client objectives and

expectations clearly to internal teams.

• Collaborate with creative and production teams to ensure alignment with the client’s brief

and brand.

• Offer creative suggestions to enhance the event experience—e.g., themes,

entertainment, technology integration.

• Review creative outputs to ensure they meet client requirements and Éclat’s quality

standards.

• Present and confidently articulate creative proposals to clients, incorporating feedback

constructively.

• Champion creative excellence by suggesting new ideas and formats that distinguish

Éclat’s offerings.

Delivery

• Coordinate internal and external stakeholders to manage planning, logistics, operations,

and execution.

• Prepare and maintain detailed event timelines, schedules, and project trackers.
• Take ownership of assigned projects, ensuring timely and budget-compliant delivery.
• Ensure that all vendors and partners are briefed accurately and managed effectively

throughout the project.

• Troubleshoot issues in real-time, ensuring contingency planning and smooth execution on

event day.

• Ensure that Contact Reports are generated and shared promptly after meetings and

discussions.

• Collaborate with production, operations, and finance teams to manage vendor contracts,

payments, and reconciliations.

• Support the creation of post-event reports and evaluations, highlighting key successes

and learnings.

People

• Collaborate cross-functionally with internal teams including creative, production, and

operations.

• Maintain open, respectful communication across departments and teams to ensure

seamless execution.

• Participate in team meetings and contribute to discussions with observations and

suggestions.

• Support and learn from senior team members while gradually taking ownership of tasks

and responsibilities.

• Seek regular feedback from reporting managers to support professional development.

Business Development

• Assist senior client service team members in preparing for pitches, proposals, and client

presentations.

• Support the development of proposals in response to RFPs and new business

opportunities.

• Educate clients about Éclat’s services and capabilities to encourage up-selling and crossselling.
• Identify potential opportunities for organic growth from existing accounts and share

insights with managers.

• Represent Éclat professionally in all client interactions and contribute to a positive agency

image.

Requirements

Skills for the role

• Be customer-focused with a proactive attitude and strong interpersonal skills.
• Display exceptional communication skills - verbal and written.
• Show agility in managing multiple tasks under tight deadlines.
• Demonstrate creative thinking and attention to detail in every stage of event planning.
• Maintain professionalism, accountability, and a collaborative mindset.

Qualifications & Experience

• Bachelor’s degree in Events, Marketing, Communications, Hospitality, or a related field.
• 4–5 years of experience in client servicing or event management, preferably in a supervisory or leadership capacity.
• Demonstrated ability to manage client relationships and deliver high-quality service.
• Strong project management, multitasking, and organizational skills.
• Excellent verbal and written communication skills, with confident presentation abilities.

Benefits

• Leadership responsibilities within a creative, collaborative team.
• Exposure to diverse event projects

across industries.

• Professional development, mentorship, and growth opportunities.
• Flexible work environment and dynamic team culture.

• Location: Mumbai or Bangalore | Onsite
• Timings: 10:30 AM - 7:30 PM
• Work Days: Monday to Friday + 1st & 3rd Saturday