Deputy Manager | Learning Management Audit

JOB SUMMARY

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The Learning Management Auditor will audit training content, delivery records, assessments, and learner progress maintained in Zoho Learn. The role will ensure that technical, soft-skills, business-development-related, and core selling-skills training is accurate, complete, relevant, and effective, while identifying gaps and recommending improvements.

KEY RESPONSIBILITIES

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• Audit training modules and learning paths in Zoho Learn covering technical skills, soft skills, BD-related training, and core selling skills.
• Review training content for accuracy, completeness, clarity, relevance to job roles, and alignment with company processes and business objectives.
• Verify course structure, learning objectives, presentations, documents, videos, quizzes, assessments, and other learning resources uploaded to Zoho Learn.
• Monitor learner enrolment, attendance or participation records, course completion, assessment scores, and overdue training; flag gaps to relevant managers.
• Check that training materials, versions, ownership, review dates, and supporting resources are properly maintained and easy for employees to access.
• Collect and review learner feedback and assessment results to identify recurring knowledge or skill gaps and recommend refresher training where needed.
• Maintain an audit checklist and evidence trail; prepare periodic reports highlighting findings, risks, corrective actions, owners, and due dates.
• Follow up with trainers and department heads to confirm that identified gaps are corrected and that updated content is re-audited.
• Recommend improvements to course structure, assessments, learning paths, and reporting within Zoho Learn to strengthen training effectiveness.
• Audit BD training in particular, including prospecting, lead qualification, client communication, needs discovery, pitching, objection handling, negotiation, follow-ups, and closing skills.

Requirements

REQUIRED QUALIFICATIONS

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Educational Qualification

• Bachelor's degree in Business Administration, Human Resources, Learning & Development, Commerce, or a related field.

Experience Required

• 2–4 years of experience in training coordination, LMS administration, quality auditing, sales enablement, or a related role.

Technical Skills

• Working knowledge of Learning Management Systems (LMS); experience with Zoho Learn is preferred.
• Ability to review digital training content, quizzes, assessments, learning records, and completion reports.
• Proficiency in Excel/Google Sheets and preparing structured audit reports; familiarity with CRM or sales processes is an advantage.

Soft Skills

• Strong written and verbal communication, with the ability to provide clear and constructive feedback.
• High attention to detail, objectivity, and a structured approach to reviewing information.
• Good coordination and follow-up skills when working with trainers, subject-matter experts, and BD teams.

PREFERRED QUALIFICATIONS (Optional)

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• Experience auditing sales training, onboarding programmes, technical training, or competency-based assessments; LMS or instructional-design certification is an advantage.

Core Competencies(Optional)

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• Analytical thinking and root-cause identification.
• Quality orientation and continuous improvement.
• Professional judgement, confidentiality, and cross-functional collaboration.