IT Manager

• Your Journey Starts Here.
• This Isn't Just A Role - It's A
• Position Within A Global Lifestyle Powerhouse.
• At The Group, you'll operate at the crossroads of
• culture, entertainment, and commercial ambition - contributing to an ecosystem
• that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether

you're in a frontline role, a specialist function, or a leadership position,

every role presents an opportunity to make a meaningful impact.

Compensation

A fixed monthly salary ofAED 10,000 (All Inclusive) offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With

Precision.

You

• approach your responsibilities with discipline, a clear understanding of what
• the business requires, and a consistent attention to quality - working
• collaboratively and focused, at all times, on delivering meaningful output.
• A proven track record of 4-5 years
• in a Senior Management Information
• Technology role, in the Luxury Hospitality Industry.
• Strong knowledge of Information Technology Infrastructure, including servers, networks, telecommunications,
• security systems, and peripheral devices.
• Excellent communication and
• interpersonal skills, leveraging strong verbal and written skills to
• engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Exceptional skills in Improving
• Customer Satisfaction and Driving Profitability, showcasing a commitment
• to Industry-Leading Standards.
• Strong business acumen and
• analytical skills, with the ability to drive revenue and manage costs
• effectively.
• Superior Problem-Solving Skills and
• the competence to Exceed Expectations in dynamic and competitive
• operational environments.
• Next-Level Organisational and
• Leadership skills, effectively leading and inspiring the FIVE Tribe to New
• Heights.
• Remarkable Time Management and
• Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience, even under
• pressure.
• 'FIVE-Styled’ Visionary thinking by
• finding creative solutions, while taking Ownership for all duties and
• tasks assigned.
• Sensational Teamwork and
• Collaboration skills to work effectively within a group and across
• departments with Fellow ‘FIVERs.’
• A hands-on attitude, fuelled by a
• ‘Can-Do!’ Spirit.

Prioritises

and fulfils Guest Incidents and Requests in accordance with ‘FIVE-Styled’

service standards.

Captures

and documents both Guest and ‘FIVER’ Incidents and Requests, formally

utilising the Support Desk Management System.

Advocates

• for FIVE Hotels and Resorts' Online Support Process, encouraging FIVE
• Tribe Members to utilise the efficient online platform for reporting
• Incidents and Service Requests.

Collaborates

• closely with business users to Optimise Applications, seeking ways to
• Enhance Usage and develop Automated Business Processes to elevate the
• hotel's service offerings.

Shares Information

• Technology Knowledge and Industry Trends with fellow ‘FIVERs,’ fostering a
• Culture of Continuous Learning and Development.
• Manages and
• Communicates the Team Schedule, ensuring an efficient allocation of
• resources to guarantee Optimal Support Coverage at all times.
• Assists in
• the Recruitment and Onboarding of IT Support Specialists, contributing to
• the development of the Sensational FIVE Tribe.

Conducts

Performance Management Reviews in collaboration with the Assistant

Director of IT, recognising and rewarding Exceptional Performance.

Proactively

• Resolves Faults and Manages Service Delivery, meticulously recording
• Incidents, Service Requests, and Resolutions to maintain a seamless
• experience for Guests and ‘FIVERs’ alike.

Carefully

• Monitors Systems, both behind the scenes and guest-facing, taking Remedial
• Measures to ensure uninterrupted service, while curating Trend Analysis
• Reports to address reoccurring issues and elevate performance.

Keeps

Abreast of the latest Technology Trends and Information Technology Services

Concepts, ensuring the hotel remains at the forefront of innovation.

Develops

Technical Training Plans for the Team, identifying and addressing Skills

Gaps to ensure a next-level Information Technology support experience.

Upholds Information

• Technology Policies within the team, ensuring Peers and Colleagues Adhere
• to and Comprehend the policies, while periodically conducting Audits to
• ensure Compliance.

Maintains

• Robust Governance and Change Management Protocols, ensuring meticulous
• Documentation and Approvals are obtained for all Information Technology-related
• activities.

Champions

• vigilant Information Technology Security best practices, conducting
• Awareness Sessions with the user community to foster industry-leading
• security.

Maintains

an accurate Information Technology Inventory and Asset Repository,

ensuring compliance with premium standards and policies.

Deploys Information

• Technology Equipment and Software securely into the FIVE Hotels and
• Resorts network, adhering to Stringent Standards and meticulously
• Documenting Assets to maintain accurate inventory.

Facilitates

Vendor Management Initiatives, working closely with vendors to deliver

boundary-breaking solutions on Time and within Budget.

Project

• manages Information Technology Implementations, ensuring seamless
• integration and exceptional service delivery.
• Deputises in the
• absence of the Assistant Director of IT, representing ‘FIVE-Star’ standards at
• all levels of FIVE’s operations.

What Success Looks Like

Be Part of an Organisation That

Recognises Delivery and Rewards Growth.

You'll

• be part of a global, fast-growing business operating across some of the most
• distinctive destinations in the industry, working alongside a diverse,
• multicultural team united by shared standards, at a pace that supports real
• development and where consistent delivery is recognised across every function,
• brand, and territory.

You Connect

You recognise how your work affects the

wider team, the guest, and the business, and you act accordingly.

You

Represent the Brand

In

every interaction, whether with a guest, a colleague, or a partner, you

conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what

falls within your remit, and you see it through to completion with minimal

oversight.

You Deliver

Your

• work is accurate, timely, and consistently meets the standard expected, while
• understanding how it connects to the wider business, team output and
• commercial results.

You Grow

• You receive feedback constructively,
• develop your capabilities with intent, and approach every challenge as an
• opportunity to improve.
• Ready to Join the Tribe?
• If You Want to Play at the Highest
• Level, We’d Like to Hear from You.
• If you're inspired by high-performance environments,
• energised by possibility, and driven to deliver work that truly stands out -
• write to us with your CV and a brief introduction to the contact below.
• Apply: https://careers.fivehotelsandresorts.com/jobs/Careers