Travel Program Manager

Job Title: Travel Program Manager

Job Type

Full-Time

Job Location

Remote in Washington, DC.

Job Summary

Genesis

• Consulting is seeking an experienced, forward-thinking Travel Program
• Manager[AB1] (TPM) with a passion for growth and business
• transformation. The Travel Program Manager will serve as the senior lead
• responsible for end-to-end oversight of the client’s automated, web-based
• Travel Management System (TMS) and associated travel operations. This role
• provides strategic leadership, operational governance, and vendor oversight to
• ensure seamless integration with the client’s[AB2] existing monitoring and reimbursement systems,
• delivery of travel claim audit services, and operation of a responsive customer
• support desk for travelers.
• The TPM will
• function as the primary point of accountability for travel program performance,
• policy compliance, duty of care, financial controls, and continuous improvement.

Responsibilities

• ·Lead Travel Program Operations: Provide
• strategic oversight of the client’s automated Travel Management System (TMS),
• ensuring operational efficiency, compliance, and continuous improvement.
• ·Oversee TMS Implementation & Integration: Manage system
• configuration and integration with monitoring, financial, and reimbursement
• platforms to ensure seamless end-to-end travel and expense processing.
• ·Manage Vendors & Contracts: Direct vendor performance, enforce
• SLAs, and oversee travel service providers and audit partners.
• ·Govern Travel Policy & Compliance: Develop and maintain travel
• policies, ensure system-enforced compliance, and monitor audit findings and
• spend controls.
• ·Ensure Risk Management & Duty of Care: Oversee traveler tracking,
• risk monitoring, and emergency response protocols.
• ·Supervise Audit & Support Services: Manage travel claim audit
• services and customer support desk operations to ensure accurate reimbursements
• and high-quality traveler assistance.

Requirements

Duties and

Responsibilities

• ·Lead Travel Program Operations: Provide
• strategic oversight of the client’s automated Travel Management System (TMS),
• ensuring operational efficiency, compliance, and continuous improvement.
• ·Oversee TMS Implementation & Integration: Manage system
• configuration and integration with monitoring, financial, and reimbursement
• platforms to ensure seamless end-to-end travel and expense processing.
• ·Manage Vendors & Contracts: Direct vendor performance, enforce
• SLAs, and oversee travel service providers and audit partners.
• ·Govern Travel Policy & Compliance: Develop and maintain travel
• policies, ensure system-enforced compliance, and monitor audit findings and
• spend controls.
• ·Ensure Risk Management & Duty of Care: Oversee traveler tracking,
• risk monitoring, and emergency response protocols.
• ·Supervise Audit & Support Services: Manage travel claim audit
• services and customer support desk operations to ensure accurate reimbursements
• and high-quality traveler assistance.

Minimum

Qualifications/Experience

• ·Minimum of 10 years of combined corporate and/or government travel
• operations experience.
• ·Minimum of 10 years of vendor management experience, including contract
• oversight and SLA management.
• ·Minimum of 10 years of travel policy development and governance
• experience. Familiarity with government travel policy / Federal Travel
• Regulations (FTR) compliance preferred.
• ·Minimum of 2 years of travel risk management and duty of care
• experience.
• ·Demonstrated experience overseeing travel management operations,
• including direct experience using and/or overseeing implementation and
• administration of an automated Travel Management System (TMS).
• ·Experience integrating travel systems with financial, monitoring, and
• reimbursement platforms.
• ·Strong knowledge of federal or public
• sector travel compliance environments.
• ·Exceptional leadership, stakeholder engagement, and executive
• communication skills.

Preferred Competencies

• ·Experience with SAP Concur.
• ·Strategic program leadership with operational execution expertise.
• ·Data-driven decision-making and performance analytics proficiency.
• ·Strong risk management and compliance orientation.
• ·Ability to manage cross-functional teams and complex vendor ecosystems.
• ·Customer-focused mindset with emphasis on service excellence and
• traveler experience.

Minimum Education

·Bachelor’s Degree in Computer Science, IT, or related field. Master’s

Degree preferred.

Certifications

·PMP, PgMP, or equivalent project/program management certification

preferred.

Other

·U.S. Citizenship is required.