(Senior) IT Operations Manager (m/f/d)

When you join HOFFMANN EITLE, you become part of a firm that values not only professional excellence but also personal growth and community. We foster a supportive environment where your talents and ambitions can thrive, offering ample opportunities for career development. If you are passionate about intellectual property law and ready to make an impact in a collaborative and innovative setting, we invite you to help shape the future of intellectual property protection as part of our trusted and dynamic team of over 450 employees.

Responsibility for ensuring a stable, secure, and high-performing operation of our IT infrastructure and core IT services Technical and operational management of our managed service providers, including monitoring service quality, SLAs, risks, and escalations Analysis of complex incidents and execution of root cause analyses to ensure the sustainable resolution of disruptions Planning, coordination, and implementation of changes, migrations, and infrastructure projects Development, enhancement, and standardization of operational processes, runbooks, and technical documentation Continuous improvement of monitoring, reporting, and automation solutions to increase efficiency and service quality Ensuring compliance with operational security and regulatory requirements, as well as supporting business continuity and disaster recovery concepts Close collaboration with internal departments, the Head of IT, and external service providers Development into a leadership role with responsibility for leading the IT Operations team As a (Senior) IT Operations Manager Degree in Computer Science, Business Informatics, or a comparable technical field, or a completed IT-related vocational qualification combined with relevant professional experience At least 5 years of professional experience in IT Operations, IT Infrastructure, System Engineering, Cloud Operations, or Technical Service Management Strong expertise in Microsoft 365, Azure, and Microsoft Entra ID Experience with Active Directory as well as hybrid cloud and on-premises environments Solid understanding of networking, endpoint management, IT security, and backup and recovery processes Experience in incident, problem, and change management, as well as conducting root cause analyses Practical experience with IT service management processes, ticketing systems, and technical documentation Ideally, experience with Microsoft Intune, Microsoft Defender, Conditional Access, PowerShell, or Azure Automation As a Person Strong sense of ownership and commitment to high-quality results Analytical and structured mindset with the ability to solve complex problems sustainably High level of reliability, accountability, and transparent communication Ability to communicate technical concepts clearly and effectively to different audiences Strong service and solution-oriented mindset combined with a pronounced sense of responsibility Enjoy working collaboratively with internal stakeholders and external IT providers Self-driven approach and the motivation to see tasks through to successful completion consistently and independently Attractive compensation: 13th month’s salary, voluntary bonus, and vacation pay Remote work: Option to work remotely on a flexible basis Flexible Work Hours: A flex-time model for a good work-life balance with a 39-hour workweek Commuting allowance: Assistance with travel expenses Sports & Fitness: EGYM Wellpass with a wide range of fitness and wellness offerings Meals: Discounted lunch Retirement planning & benefits: Company pension plan and capital-forming benefits (VWL) Teamwork: Collaborative and team-oriented work in an international, multicultural environment Health & well-being: We promote a healthy and pleasant work environment through prevention days, vaccination programs, ergonomic workstations, and fresh fruit and free beverages.

Family-Friendly Environment: Support with childcare, access to daycare spots, and comprehensive family services Small Perks: Birthday gift cards and other employee perks Celebrating Together: Regular employee events and group celebrations Easy Accesessibility: A modern workplace with excellent access to the subway, bus, and A94 highway