Climate Specialist

• As a Sr. Specialist,
• Onboarding & Customer Success at LogicLadder, you will be
• responsible for ensuring a seamless onboarding experience for our
• customers and driving customer satisfaction through effective
• communication and support. This role involves collaborating with
• various teams to identify and address customer needs, providing
• training and resources to maximize the value of our products and
• services, and analyzing customer data to track progress and make
• data-driven decisions.

Primary

• responsibilities include (but not limited to):
• Drive platform
• adoption among new and existing clients/partners through
• effective onboarding processes, training sessions, and
• proactive communication.
• Collaborate with
• internal teams, including Sales, Marketing, Product
• Development, and Support, to align customer success
• initiatives with company objectives.
• Understand the pain
• points of Customers and Sellers via surveys and
• in-person

Identify

• opportunities for upselling and cross-selling our platform
• features and services to maximize monetization.
• Serve as the
• primary point of contact for clients, sellers,
• addressing inquiries, resolving issues, and providing
• timely and effective solutions.
• Analyze customer
• data and share feedback to identify trends,
• opportunities, and areas for improvement. Should be
• able to highlight opportunities with data
• analysis.

Key

Skills

• A strong sense of
• ownership and bias for action.
• The ability to
• navigate through various disciplines, industries, cultures,
• and situations.
• Proficient in
• stakeholder management and possess excellent communication
• skills.
• A keen interest in
• solving problems with technology.

Strong

• organizational and time management skills to
• effectively prioritize tasks and manage multiple
• projects simultaneously
• Ability to work in
• a fast-paced environment and adapt to changing
• priorities.

Requirements

• 4+ years of
• experience in customer-facing roles, preferably in onboarding,
• customer success, or technical support.

Experience with

• SaaS platforms and data analytics tools is a
• plus.
• Act as a trusted
• advisor to clients, offering strategic guidance and best
• practices to optimize their use of our platform.
• Proven track record
• of meeting and exceeding customer on-boarding and growth
• targets

Experience in

• customer advocacy and driving customer
• references
• Good to have
• :
• Familiarity with
• data analysis and interpretation in the context of
• sustainability and environmental metrics.
• Understanding of
• industry standards and regulations related to sustainability,
• such as, GHG Protocol, and ESG.
• Familiarity with
• cloud-based platforms, such as AWS or Azure, can be helpful
• for managing data and applications.
• Familiarity with
• customer relationship management (CRM) systems, such as ZOHO,
• can be helpful for managing customer interactions and
• data.

Benefits

We cover Medical

• Insurance (family floater policy covering employee, spouse and
• up to 2 kids)
• Personal accidental
• insurance for you.
• Great company
• culture.
• Exposure to the
• fastest growing domain.

We offer

gratuity.