Clinical Application Specialist- AKA Wingmate

Location: Remote - Open to candidates in the United States and Canada

About the Mission

• At Mach7, we’re transforming how
• healthcare systems manage imaging data and we know that successful
• transformation takes more than great tech. It takes humans. Real, thoughtful,
• detail-loving, people-connecting humans. That’s where you come in.
• As a Wingmate, you’re the
• glue that keeps the flight plan on track collaborating across our technical
• teams, customers, and stakeholders to ensure implementations run smoothly and
• customers stay supported at every turn.

Role

You’ll work closely with our Code

• Pilots, Tech Vipers, and ACES to support customers during onboarding, upgrades,
• and beyond. While you won’t be writing code or tuning databases, your
• superpower is coordination making sure communication is flowing, milestones are
• hit, and the right people are in the loop.
• Think of yourself as the navigator
• beside the pilot, always keeping your eye on the horizon, asking the right
• questions, and ensuring the journey feels seamless for everyone onboard.

What

You’ll Do

• Serve as a primary contact for assigned applications or
• customers during implementation and optimization
• Gather input from clinical and operational stakeholders
• to understand requirements and workflows through structured and
• unstructured training sessions.
• Translate customer needs into functional specs and
• project tasks, working closely with technical teammates while building
• shared knowledge
• Coordinate internal communication across crews making
• sure no ball gets dropped and insights are shared
• Participate in training, testing, validation, and
• go-live support
• Document configurations, workflows, and procedures for
• knowledge sharing
• Create training materials and help facilitate end-user
• training sessions and knowledge transfer
• Triage and track issues escalating to technical
• teammates when needed
• Stay connected to industry best practices and emerging
• healthcare IT trends
• Bring calm, clarity, and positivity especially when encountering
• turbulence
• Go “wheels up” up to two weeks every month while
• visiting customers

About

You’re incredibly organized, detail-oriented, and love

• helping people succeed
• You thrive in the space between customers and technical
• teams translating, supporting, and guiding
• You’re a clear communicator who keeps things moving
• without micromanaging

You

have experience in healthcare environments and understand clinical or

operational workflows

You’re a collaborative, unflappable, and proactive

someone who sees problems before they happen

Bonus points if you have

• Experience with PACS, VNA, or enterprise imaging
• systems
• Familiarity with HL7, DICOM, or other healthcare data
• standards
• Project coordination or project management experience
• Exposure to regulatory requirements like HIPAA
• Mach7 Enterprise Imaging Platform experience

Your

Flight Path

• Wingmates often grow into Air boss or ACE roles that shape how we support customers across their entire
• imaging journey. This role gives you a front-row seat to the action and a
• launchpad for long-term impact and growth.

Why

• Fly with Us
• A people-first culture where your voice matters
• A mission-driven team making real impact in healthcare
• Work in a flexible environment from home remotely
• alongside your crew
• A crew that’s supportive, collaborative, and just the
• right amount of fun

Ready

• for Takeoff?
• If you’re passionate about helping
• people, love keeping complex projects on track, and want to be part of a team
• that’s propelling healthcare forward — we’d love to hear from you.
• Apply now — the runway is clear.