IT-Administrator (m/f/d)

Do you love technology, find a solution to every IT problem, and make sure our team can work without interruptions? Pammys has grown to over 1 million customers within just a few years and was recognized by the Financial Times as one of the fastest-growing e-commerce brands in Europe. With our growing team and offices in Kiel and Hamburg, reliable and efficient IT plays a key role in keeping our day-to-day operations running smoothly.

That’s why we’re looking for an IT Administrator (m/f/d) to support our employees with technical questions, manage our hardware and IT infrastructure, and make sure our systems and workstations run reliably and securely – primarily in Kiel and, when needed, on-site at our Hamburg office Manage our laptops and IT equipment – from setup and updates to troubleshooting Act as the first point of contact for IT issues and technical questions from our employees Take care of our internet, Wi-Fi, and network infrastructure across our offices Set up new workstations and technical equipment for new team members Manage user accounts, access rights, and permissions across relevant tools Install and manage software and ensure devices are kept up to date Ensure the basic security of our IT devices and systems , including device encryption, secure configurations, updates, access controls, and endpoint security Monitor and maintain security-related settings on company laptops and other devices Troubleshoot everyday hardware and software issues and find quick, practical solutions Keep track of our IT equipment and take care of hardware procurement and replacements Maintain documentation of important IT processes, devices, access rights, and security settings Support our Hamburg office with IT-related topics and travel there when needed to resolve technical issues on-site Take care of general IT tasks and ensure our technical infrastructure works reliably across both locations Previous experience in IT administration, IT support, or a comparable role Strong technical understanding and the ability to analyze and solve problems independently Good knowledge of Windows and/or macOS as well as common Office and SaaS applications Basic knowledge of networks, Wi-Fi, hardware, and user administration A good understanding of IT security basics , particularly device encryption, secure access, updates, permissions, and endpoint security A structured, reliable, and solution-oriented way of working A hands-on mentality and no hesitation to solve technical problems directly on-site Willingness to regularly travel between our Kiel and Hamburg offices when required The ability to explain technical topics clearly – even to colleagues without an IT background An independent working style and the initiative to identify areas for improvement yourself Good german & english skills An exciting hands-on IT role with a high level of responsibility A modern workplace in our Kiel office Varied responsibilities across our Kiel and Hamburg locations Short decision-making processes and a dynamic working environment The opportunity to actively build and improve our IT structures A team where you won’t simply work through tickets, but can genuinely make an impact An environment where practical solutions and initiative are valued