Strong experience in Business Process Management (BPM)
Hands-on experience with
As-Is / To-Be process documentation
BPMN 2.0
Process mapping & modelling
SOP preparation
BPM Tools
SAP Signavio / ARIS / Bizagi / Visio (any one mandatory)
Hospitality & Golf Process Exposure
- Guest journey & service lifecycle
- Front office & back office operations
- Booking & reservation workflows
- Billing & payment processes
- Refund handling & service recovery
- Escalation & complaint management
- Ability to clearly explain Process Maturity Model (L0–L6/L7) step-by-step
Requirements
Role Expectations
- Collect process information from Hospitality / Golf business users
- Document workflows accurately
- Maintain BPM repository
- Support walkthroughs & validations
- Share documented outputs
- No team management
- No decision-making ownership
- No architecture / strategy role
Preferred Skills
- Experience working in structured transformation or ERP programs
- Exposure to PMS (Property Management Systems) is an advantage
- Strong documentation and communication skills
Job description provided by Raqmiyat.
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