ServiceNow ITSM Developer
Roles and Responsibilities
- Develop, configure, and customize the ServiceNow ITSM module, including Incident, Problem, Change, and Service Request Management.
- Design and implement workflows, scripts, and automated processes to improve IT service delivery.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Integrate ServiceNow with other IT systems and third-party applications using REST, SOAP, and other APIs.
- Develop and maintain custom applications and modules within the ServiceNow platform.
- Perform system testing, debugging, and troubleshooting to ensure the stability and reliability of the ITSM solution.
- Provide support and maintenance for the ITSM module, including resolving incidents and implementing enhancements.
- Stay updated with the latest ServiceNow features, releases, and best practices.
- Document development processes, configurations, and customizations.
Requirements
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 4-6 years of experience working with ServiceNow, specifically in ITSM development and customization.
- Strong proficiency in ServiceNow development, including scripting (JavaScript), business rules, UI policies, and client scripts.
- Experience with configuring and customizing ServiceNow ITSM modules.
- Knowledge of REST and SOAP APIs for integrating ServiceNow with external systems.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work independently and as part of a team.
Job description provided by QBrainX.
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