- Job Title: ServiceNow Architect
- Lead the architecture, design, and implementation of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, and HRSD
- Define and govern ServiceNow architectural standards, best practices, and platform roadmap
- Design scalable, secure, and high-performance ServiceNow solutions for large enterprise environments
- Act as the primary technical authority for ServiceNow-related decisions and solution design
- Architect and oversee complex integrations using REST, SOAP, IntegrationHub, and MID Server
- Drive ITOM architecture including Discovery, Service Mapping, Event Management, and CMDB strategy
- Ensure CMDB data model integrity, governance, and lifecycle management
- Lead ITAM implementations including Hardware Asset Management (HAM) and Software Asset Management (SAM)
- Design and optimize Customer Service Management (CSM) workflows and omni-channel support solutions
- Architect HR Service Delivery (HRSD) solutions including case management, employee portal, and knowledge
- Review code, configurations, and customizations to ensure quality, performance, and security
- Provide technical leadership, mentoring, and guidance to development and implementation teams
- Collaborate with business and leadership stakeholders to translate requirements into technical solutions
Requirements
- 17+ years of overall IT experience with extensive hands-on experience in ServiceNow
- Proven experience as a ServiceNow Architect handling large-scale enterprise implementations
- Strong expertise in ITSM, ITOM, ITAM, CSM, and HRSD modules
- Deep understanding of ServiceNow architecture, CMDB, security, and data model
- Strong scripting experience using JavaScript and ServiceNow Glide APIs
- Hands-on experience with Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs
- Experience with ServiceNow integrations using REST/SOAP, IntegrationHub, and MID Server
- Strong knowledge of ITIL processes and service management best practices
- Excellent stakeholder management, leadership, and communication skills
- ServiceNow certifications such as CSA, CIS, or CTA preferred
Job description provided by QBrainX.
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