Client Success Manager I (Chicago-based)

seoClarity is seeking a proactive, relationship-drivenClient Success Manager I (Chicago-based)to join our growing Client Success team.In this role, you will manage a portfolio of global enterprise customers, helping them successfully onboard, adopt theseoClarityplatform, and translate their SEO goals into measurable business outcomes.

If you love building trusted customer relationships, enjoy turning business challenges into practical solutions, and know how to keep multiple priorities moving without losing sight of the biggerpicture,this role is for you!

Client Success Manager I (Chicago-based) Perks & Benefits

Competitive Compensation:$60k annually

Robust Benefits Package:a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.

Perks That Support You:a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.

Snack & Beverage Fuel:a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.

In-Office, Hybrid Schedule byDesign:Ourteam comes together in ourDowntown Chicago office Tuesday through Thursdayfor high-impact collaboration, with Mondays and Fridays reserved to focus on remote work.Explore building amenities and photosHERE

Convenient Downtown Access:easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.

On-Site Dining & Everyday Convenience:enjoyaccess to Market Creations, a convenient on-site café/restaurant, along with lobby services including a sundry shop, ATM, and FedEx Office.

Modern Building Amenities:the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.

Fitness & Commuter-Friendly Perks:tenantshave access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.

Community & Tenant Experience:tenant programming, shared amenity spaces, and unique building features such as its on-sitebeehivesustainability program.

Client Success Manager I (Chicago-based)Requirements

• Bachelor's degree in business, Marketing, Communications, Digital Marketing, orrelatedfield.
• 2+ years of experience in Client Success, Account Management, Client Services, Customer Experience, or a similar relationship-focused role, preferably within a SaaS, software, technology, or digital marketing organization.
• Previousexperience supporting enterprise SaaS customers or managing relationships within complex, multi-stakeholder organizations.
• Demonstrated experience managing ongoing client relationships and serving as a primary point of contact for customer questions, priorities, projects, and strategic initiatives.
• Strong relationship-building skills with the ability toestablishcredibility and develop trusted partnerships with platform users, business leaders, and executive stakeholders.
• Comfort working with customer data, platform usage insights, performance metrics, and businessobjectivestoidentifytrends, communicate progress, and guide strategic conversations.
• Experience developing customer success plans, adoption strategies, business reviews, or other structured programs designed todemonstratevalue and support measurable customer outcomes.
• Familiarity withSEO, SEM, digital marketing, website analytics, content strategy, search technologies, or enterprise marketing platforms.
• Exposure to AI-powered software, automation tools, large language models(LLMs), or emerging technologies that help organizations improve productivity, analysis, and decision-making.

Client Success Manager I (Chicago-based)Responsibilities

Manage a portfolio of global enterprise customerswhile effectively balancing multiple priorities, projects, and deadlines in a fast-paced environment.

Lead new customer onboarding activities by coordinating timelines, aligning expectations, introducing platform capabilities, and helping customersestablisha strong foundationfor long-term success.

Create and manage customized customer success plans thatestablishclear goals, priorities, milestones, adoption strategies, and measurable definitions of success.

Drive platform adoption and customer engagement byidentifyingunderutilized capabilities, recommending relevant workflows, and connectingseoClaritysolutions to each customer's evolving business needs.

Conduct regular customer meetings, strategic check-ins, training sessions, and progress reviews tomaintainalignment, address challenges, and reinforce the value of theseoClarityplatform.

Prepare and lead executive business reviews that clearly communicate customer progress, platform value, performance insights, strategic opportunities, and recommended next steps.

Monitor customer health, engagement, adoption, satisfaction, and potential risk indicators, taking proactive action to address concerns and strengthen retention.

Manage customer projects and strategic initiatives, including the implementation of search experience frameworks, platform adoption programs, and cross-functional customer deliverables.

Support customer retention and renewal readiness bymaintainingstrong relationships, demonstrating measurable value, addressing potential risks, and ensuring customersremainaligned with their successobjectives.

Identifyopportunities for deeper engagement, expanded platform usage, customer advocacy, case studies, references, oradditionalsolutions, partnering with theappropriate internalteams when opportunities arise.

Maintainaccurateandtimelycustomer records, success plans, meeting notes, action items, health updates, and relationship insights within the company's CRM and Client Success systems.

Benefits

About Us

seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brandsoptimizetheir website content so they can be found online and connect to their customers.seoClaritysits at the center of how leading global brands win in SEO, AEO, and AI-driven search. As search behavior continues to evolve across Google, AI Overviews, chatbots, answer engines, and emerging discovery channels, enterprise organizations need more than data. They need clarity, strategy, automation, and trusted intelligence that helps them act.

Diversity, Equity, andInclusion

AtseoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, betteroutcomes,and a stronger organization.seoClarityis proud to be an equal opportunity employer. We believe all our colleaguessharethis commitment to fostering an environment that supports, inspires, and respects all individuals. Weseekto recruit, develop, andretainthe most talented individuals from all social classes, who also share our beliefs.

AtseoClarity, employment is based solely on an individual’s merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

Equal Opportunity Employer

seoClarityis committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.