Subject Matter Expert (ISO)

CeLeen, an operating group of Command Holdings, is seeking a Subject Matter Expert (ISO) to support a potential effort at the Department of State, Bureau of Consular Affairs/Passport Office.

Responsibilities may include, but are not limited to

• Leading the development, review, and maintenance of documentation supporting the International Organization for Standardization (ISO) and other international standards.
• Demonstrating a robust understanding of Quality Management Systems and exhibiting proficiency in adhering to ISO 9001 standards.
• Evaluating organizational improvements for alignment with quality management standards.
• Identifying, analyzing, and resolving problems impacting service quality and operational performance.
• Developing recommendations and corrective actions to address quality deficiencies and improve processes.
• Supporting implementation and continuous improvement of Quality Management Systems (QMS).
• Reviewing quality-related procedures, documentation, performance measures, and compliance activities.
• Providing technical guidance to Government stakeholders and program personnel on ISO standards and quality management practices.
• Supporting process improvement initiatives using Lean Six Sigma principles and methodologies.
• This position is contingent on contract award.
• Expected salary range: $115,000-$135,000

Work Environment

Ability to sit at a computer terminal for an extended period of time.

Ability to work in confined areas.

Physical Demands

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

0-10% / Minimal travel.

CeLeen, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At CeLeen, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active-duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. CeLeen is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

CeLeen will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.

CeLeen is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

CeLeen Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team.

Basic Requirements

• Master’s Degree and 10 years of relevant experience //OR// Bachelor’s Degree and 16 years of experience.
• Current, active Secret security clearance.
• Current ISO credential.
• Current Lean Six Sigma credential.
• Demonstrated experience implementing ISO 9001 standards.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-id and at https://www.tsa.gov/travel/security-screening/identification.
• Applicants must be currently authorized to work in the United States on a full-time basis. CeLeen will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Direct experience with Consular Affairs/Passport Office or other Department of State directorates.
• Experience conducting quality assessments, root cause analyses, and corrective action planning.
• Experience developing quality documentation, standard operating procedures, and continuous improvement initiatives.

Benefits

CeLeen offers a competitive benefits plan including

Health, Dental, and Vision Insurance

Flexible Spending Accounts

Life and Disability Insurance

401(k)

Paid Time Off

Paid Holidays

Employee Assistance Program

Pet Insurance

*Eligibility requirements apply