Senior Director of Quality Management

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Senior Director of Quality Management. The ideal candidate will lead the development and implementation of standardized methodologies, management tools, and technology solutions to strengthen the Division's ability to capture, analyze, and apply organizational knowledge. This position will play a key role in leading complex quality management initiatives, promoting continuous improvement, and enhancing operational effectiveness.

DTA attracts individuals who are passionate about public service, thrive in a fast-paced environment, and are committed to diversity, equity, and inclusion.

Duties and Responsibilities (These duties are a general summary and are not all-inclusive):

Lead the Division's knowledge management and organizational learning initiatives by developing and implementing processes to capture, organize, analyze, and share information generated through Quality Improvement, Quality Assurance, Quality Control, Program Integrity, Quality Analytics, and other Quality Management activities.

Develop and implement methods to assess the effectiveness of corrective actions, identify opportunities for improvement, and incorporate lessons learned into future quality management initiatives.

Coordinate with internal and external stakeholders to support project implementation, facilitate decision-making, address operational challenges, and monitor project progress and outcomes.

Preferred Qualifications

• Demonstrated ability to develop and implement quality management methodologies, standardized business processes, and technical frameworks.
• Proven ability to lead complex, cross-functional initiatives, manage competing priorities, and ensure timely completion of projects.
• Ability to collect, organize, analyze, and communicate information to support organizational learning, informed decision-making, and continuous improvement.
• Experience developing dashboards, performance measures, business intelligence tools, and analytical reports to support operational and strategic decision-making.
• Knowledge of emerging technologies, including artificial intelligence, automation, business intelligence, and advanced analytics, and their potential applications in improving operational efficiency.
• Ability to research, evaluate, and apply industry best practices to strengthen quality management processes and operations.
• Ability to interpret and apply applicable federal and state laws, regulations, policies, and procedures.
• Strong ability to translate complex technical and operational information into clear, actionable recommendations for executive leadership.
• Demonstrated ability to build effective working relationships, collaborate across organizational units, and lead cross-functional teams without direct supervisory authority.
• Ability to identify systemic issues, develop practical solutions, and implement standardized processes to improve operational effectiveness.
• Excellent written and verbal communication, organizational, analytical, problem-solving, and project management skills.
• Knowledge of quality management principles, performance measurement, process improvement, project management, and organizational learning practices.
• Proficiency in data analysis, reporting, business intelligence tools, and Microsoft Office applications.

Agency Mission

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

To learn more about our services and programs, visit: www.mass.gov/dta

Pre-Offer Process

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

MINIMUM ENTRANCE REQUIREMENTS

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management, of which (B) at least two (2) years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and substitutions below.

Substitutions

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.